AUTHORIZATION SPECIALIST

SELECT ORTHO•Tucson, AZ

2d•Remote

About The Position

Select Ortho is a rapidly growing national company that provides expertise, convenience, and reliability in the delivery and fitting of orthoses and durable medical equipment to orthopedic practices and their patients. Select Ortho leverages resources, technology, and expertise to increase net collection rates, improve compliance, and streamline supply chain in managing the DME Service Line™. The high value we place on our employees is reflected in our competitive pay and exceptional benefits package, which includes Medical insurance (company pays 75% of the premium), Dental and Vision (company pays 100% of the premium), free life insurance, generous paid vacation time, paid sick time, paid company holidays, and more! Our goal is to achieve nothing less than ecstatic customers. We do that by operating in a healthy culture of excellence and hiring employees who are happy to go the extra mile to achieve that vision. Working with purposeful energy and accountability comes naturally. Credibility always matters and small details are huge! Are you ready to make a difference in the world? If so, read on! This is a full-time remote position. A DMEPOS Authorization Specialist requests, conducts follow-up and obtains authorizations for plans that require authorization. The DMEPOS Authorization Specialist is responsible for ensuring positive client relationships, provides support and training on all company policies and procedures as they relate to authorization and analyzes process flow for efficiency. The position ensures HIPAA Standards are being followed at all times and recommends process improvements when necessary.

Requirements

General knowledge of authorization process
General knowledge of medical insurances in the area the position is being offered
The ability to work quickly and accurately, and pay attention to detail
Skills in answering a telephone in a pleasant and helpful manner
Establish and maintain effective working relationships with patients, employees, and the public
Experience with All Microsoft Office Products – proficiency with Excel and Word mandatory
Has the desire to provide excellent customer service
Is kind and considerate towards coworkers
Cares about the quality of work produced
Has the ability to work independently
Is interested in the company’s goals and actively works to help achieve them
Believes in and embodies the behaviors outlined in the company’s Core Values
High School Degree or Equivalent

Nice To Haves

2 Years experience in Authorizations

Responsibilities

Ensures all Authorization tasks are completed on schedule: Tasks include same-day authorizations, authorizations from previous business day, and on-going follow-up to ensure authorizations are obtained in a timely manner
Ensures department is focused on customer care for both internal and external customers
Establishes and maintains a high functioning environment that ensures effective, efficient and safe operation of the practice and responds to client, patient, and staff needs
Daily, weekly, or monthly tracking and reporting
Participation in weekly conference calls
Tracking and organizing authorization information
Effectively communicating outstanding authorizations with clinics and management
Proactively seeks to improve job knowledge on all insurance updates and researches Changes as it pertains to authorization
Provides ongoing training for clinic and billing staff on insurance authorization changes and updates
Monitors and evaluates goals, driving for standardized effective solutions to existing problems
Help with administrative assignments and projects, as needed
Serve as the liaison to clinic and billing departments
Keep up with compliance, coverage criteria, ICD-10 information and update all employees, as needed
Other duties as assigned