Authorization Specialist

Serenity Mental Health Centers•Jacksonville, FL

27d

About The Position

Insurance Authorization SpecialistHelp Patients Access the Care They Deserve At Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need. This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact. ⚠️ Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals. About Serenity Healthcare Serenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care. We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients. Apply Today and Be a Voice for Patients in Need Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.

Requirements

Strong desire to advocate for patients and ensure access to medically necessary treatment
Excellent problem-solving and critical thinking skills
Ability to manage deadlines, multitask, and stay organized
Strong communication skills — comfortable working with clinical staff and external providers
High attention to detail in documenting patient and insurance information
Confidence using online systems, EHR platforms, and computer tools

Nice To Haves

Experience in medical authorization, insurance coordination, or a healthcare administrative role
Familiarity with TMS, behavioral health, or prior authorization processes

Responsibilities

Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments
Coordinate with outside providers to obtain relevant medical records and patient history
Prepare, submit, and follow up on insurance authorization requests
Manage and organize incoming faxes and patient documentation
Represent and advocate for patients during clinical review calls with insurance providers
Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system
Collaborate with clinical and administrative teams to support efficient patient care
Perform other administrative and operational duties as needed