Authorization Representative

First American•Santa Rosa, CA

4d•$18 - $24•Remote

About The Position

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Primarily dealing with third party contractors, Authorization Representatives determine coverage and make repair/replacement decisions that are in the best interest of the Company. Resolves claims accurately and expeditiously by balancing the Company’s contractual obligations with providing a high level of customer service.

Requirements

High School Diploma or equivalent
At least 2-4 years of Customer Service or related experience
Fundamental understanding of Home Warranty polices
Effective listening, verbal and written communication skills
Proven customer service skills
Utilization of basic mathematical functions
Working knowledge of Microsoft Office and Windows based programs

Nice To Haves

Plumbing, HVAC, Electrical, Appliance, Pool trade experience desirable.
Home Warranty or Real Estate experience desirable.

Responsibilities

Respond to high call volume in a professional efficient manner.
Authorize repair/replacement claims up to $1500.
Interprets and evaluates contract language as it relates to qualifying a claim for coverage.
Analyze claim facts and gather, review, research, and document necessary information in order to determine the best course of action.
Partner with Contractor Relations, Sales Support and Claims Resolution in claim review and decision making for accurate claim closure.
Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, purchasing of parts and equipment, and communicate claim information to homeowners.
Adhere to established department Methods & Procedures along with call center metrics and Quality Assurance standards.
Place contract warnings and exclusions on systems and appliances to exclude further coverage on an item.
Perform other job duties as assigned.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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