Authorization & Benefit Specialist

Proliance Surgeons•Mountlake Terrace, WA

1d•Onsite

About The Position

The Proliance Center for Outpatient Spine and Joint Surgery is the only surgical facility in the Pacific Northwest designed and optimized specifically for spine and joint surgery. State-of-the-art technology and surgical expertise focused on providing superior results and experience for every patient. The Authorization and Benefits Specialist is responsible for efficiently working accounts receivable for the organization, while maintaining customer service. This position will focus on obtaining prior authorization for procedures.

Requirements

High School diploma/GED or equivalent
Customer service experience
Insurance experience and knowledge in commercial, work comp, and government payers required
Attention to detail, excellent organizational and time management skills
Ability to work both independently and as a team member
Demonstrated ability to learn quickly and function well in a fast paced, high-pressure environment
Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians, staff, and other business associates
Understanding of and adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Nice To Haves

Previous experience in a healthcare facility in relation to accounts receivable or billing practices preferred
Medicare experience strongly preferred

Responsibilities

Coordinates and processes medical prior authorizations for surgical/procedures by reviewing insurance and submitting information needed for coverage
Able to triage incoming calls and requests form provider groups/patient for authorization of services, questions, status updates
Ensure professional communication with patients, clinic personnel, and outside vendors whether over the phone, via email or other written documentation and respond to all inquiries
Maintain a working knowledge of health care plan requirements and health plan networks
Verify and document insurance information as defined by current business practices
Accurately post all payments received from patients, attorney offices and/or insurance companies
Review Explanation of Benefits (EOB), research denials, rejections and/or excessive reductions
Ensure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changes
Prepare, submit and ensure timely claim accuracy for all physician billing to third party insurance carriers either electronically or via hard copy
Make outbound phone calls to patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy
Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy
Review and work any credit balances to determine if patient and/or insurance company refund is applicable
Other duties as assigned