Authorization Admin Assistant

Pathways to Life•Kitty Hawk, NC

27d

About The Position

Pathways to Life, Inc . is seeking a detail-oriented and organized Authorization Assistant to support our behavioral health services authorization process. This role provides essential administrative and technical support to ensure authorization packets are complete, accurate, and submitted in a timely manner in alignment with state, MCO, and agency requirements. Under the supervision of the Authorization Specialist, you will play a key role in maintaining compliance, supporting documentation processes, and collaborating with team members across programs to ensure members receive timely access to services. Why Join Pathways to Life, Inc.? At Pathways to Life, Inc., we are committed to supporting and empowering our members through high-quality behavioral health services. You’ll join a collaborative, mission-driven environment where your attention to detail helps ensure individuals receive the services they need.

Requirements

At least 1 year of administrative experience in behavioral health, medical, or social services preferred.
Must complete all required agency training within 30 days of hire.
No substantiated findings on the NC Health Care Personnel Registry.
Must disclose any criminal convictions; hiring decisions follow state and agency regulations.
Strong proficiency in Google Workspace (Docs, Sheets, Slides, Calendar).
Basic knowledge of office equipment and multifunction devices.
Understanding of HIPAA, confidentiality standards, and behavioral health documentation requirements.
Strong attention to detail and accuracy.
Cultural competency working with diverse populations and multidisciplinary teams.
Provide professional and courteous communication at all times.
Work independently with minimal supervision.
Manage multiple priorities and meet critical deadlines.
Maintain strict confidentiality and exercise sound judgment.
Meet both short-term and long-term goals efficiently.
Must be able to walk, stand, stoop, and occasionally lift up to 25 lbs.
Must maintain CPI and CPR certification (training provided).

Nice To Haves

Familiarity with electronic health records (e.g., Pangea Health)

Responsibilities

Receive, log, and organize authorization packages from Licensed Professionals and Team Leads.
Review documentation—such as CCA, PCP, CCP, service orders, and intake forms—for accuracy and completeness.
Verify guardianship and consent paperwork.
Ensure all required elements meet DHHS, MCO, and Pathways to Life service definitions.
Communicate with staff regarding missing or incomplete documentation.
Submit verified authorization packets to the Authorization Specialist for review and MCO portal entry.
Upload documents, TAR/SAR receipts, and relevant tools into Pangea Health.
Maintain tracking systems, including census updates, denial logs, and authorization status spreadsheets.
Assist in monitoring approvals, denials, reauthorizations, and follow-ups.
Support internal audits, CARF compliance tasks, and quality improvement initiatives.
Participate in Records Review Committee as assigned.
Review MCO bulletins and notify leadership of relevant updates.
Complete additional administrative and data management tasks as needed.