Authentication Admin

GOAT Group•Easton, PA

13d

About The Position

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic. Role Overview The Authentication Training Admin is an in-flow authentication role empowered to support Authentication coordination and improve process success within their facility. This role formalizes critical on-site Authentication Operations responsibilities, freeing up Ops leadership capacity and facilitating connection with Authentication Operations. This role is also designed to act as an incubator for future Ops/Authentication leaders in the network.

Requirements

Independently Motivated, Honest and Authentic
Strong sense of user empathy and a desire to prevent fraud
2+ years of relevant experience in authentication
Knowledge of the current authentication and operations landscape and the ability to adapt to changes
Excellent judgment, problem-solving, and decision-making
Organizational and time management skills
Detail-oriented with strong analytical and critical thinking skills
Strong written and oral communication

Responsibilities

Collaborate with regional Auth Trainers to confirm verdicts for FORs, Escalations, or other high-touch authentication situations
Provide photos to Training and assist in reaching a consensus verdict within an 8-working-hour SLA.
Support daily fulfillment, in-flow Authentication, and operational processes as needed
Sets an example for other authenticators by maintaining consistently excellent adherence to the product verification process and accurately inputting SKU, Size, and Condition data into Admin
Accountable to Accuracy Targets and Role-Specific throughput targets (70-80% of base)
Facilitate secondary auth and remote auth confirmations for their facility
Act as point of contact between Authentication Operations and Ops Leadership within their facility
Facilitate communication between Training, Ops Leadership, and Authenticators.
Accountability and routine updates to Ops Leadership about training coordination.
Maintain close working relationships with Regional Auth Trainers and other Auth Ops members. (sync weekly, collaborate on remote auth verdicts daily)
Independently identify, report, and resolve systemic risks within the authentication process as they arise
Enable Regional Auth Trainers with real-time information and photos regarding:
Changes in checkpoints
SKUs with emerging risk
Early-release products
Country of origin variations
Support Authentication Operations in root cause analysis and corrective action to solve authentication challenges within a 24-hour SLA
Assist in performing authentication audits
Collect and provide photos of products
Participate in building assessments, coordinating training plans and supporting sessions at their facility
Actively relay new auth information from Training org to facility authenticators
Assist Regional Trainers with implementing real-time training/refreshers as needed for SKUs with emerging risk
Easy 1-2 point silhouettes
Silhouettes needing immediate coverage
Make/administer assessments
Assist in training case studies
Collaborate with Content & Launch and Regional Training Teams to implement workflow interventions to improve authenticator performance.
Contribute to Auth Content in collaboration with the Content team via product imaging, research and auth notes.