This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
The Audit Support Specialist plays a crucial role in supporting the Service Provider Compliance Audit team at PRA Group. This position is primarily responsible for monitoring the quality, compliance, and performance of all Service Providers contracted by Portfolio Recovery Associates for outsourced collections. The role is designed to ensure that all service providers adhere to the established standards and regulations, thereby contributing to the overall efficiency and effectiveness of the collections process. This position operates under a hybrid work arrangement, requiring the employee to work three days a week onsite at the Norfolk, VA office and two days remotely. The workweek consists of 40 hours, with flexible working hours to accommodate various schedules. The Audit Support Specialist will conduct remote audits of external vendors and recovery service providers, focusing on various aspects such as judgment, cost, NSF (Non-Sufficient Funds), SIF-PIF (Special Interest Funds - Paid in Full), and performance reviews on pre-selected accounts. In addition to conducting audits, the specialist will engage in monthly calibration audits with service providers, which include balance and inventory reconciliations, financial reconciliations, statute of limitation audits, telephone call monitoring audits, and NSF reporting audits. The role also involves summarizing and delivering audit results along with written recommendations to the service providers, facilitating the resolution of medium and high-risk audit findings, and maintaining constant communication with service providers via telephone and email. Furthermore, the specialist will assist service providers and external legal recovery coordinators with audit-related concerns or issues, ensuring that all parties are aligned and informed throughout the audit process. The position may also require the retrieval of documents from an SFTP site and the management of documents on the Legal Recovery Audit drive, making organizational skills and attention to detail paramount for success in this role.
