Audit Support Associate

Fullsight • Warrendale, PA

1d

About The Position

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges. Join us and create a higher standard for a better world. Manage PRI Certification client satisfaction and report processes from receipt of a contract from the sales department through the registration decision and certification. Primarily responsible for reviewing all audit documentation for accuracy and completeness and coordination of registration decisions and certificate issuance process. ESSENTIAL FUNCTIONS Manage client and lead auditor adherence to audit report and nonconformance resolution policies for general/baseline standards, e.g. ISO, EMS, OHS, Single-Site, as well as analyzing all metrics associated with these processes, so that PRI Certification registration decisions are timely and integrity-based. Provide client/auditor support services including reviewing completed audit package process to ensure integrity of all critical process records. Coordinate the registration decision process from return of the audit package to the actual decision for assessment, re-assessment and continuation decisions and certification issuance. This includes the communication with customers when certifications are withheld (e.g., due to lack of payment), suspended or withdrawn, and complete defense of the registration processes during oversight and internal audits. Coordinate downloads and data-entry into audit processing systems, e.g. OASIS, RMS in support of Audit Support Specialist, Sr. Audit Support Specialist, and Audit Support Supervisor. Maintain and monitor service metrics with regard to customer satisfaction throughout the entire registration process. Support the client reaccreditation process, in coordination with Sales as necessary. ABOUT THE ORGANIZATION SAE Industry Technologies Consortia® (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value. The Performance Review Institute® (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values. SAE International® (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking. Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses. EEO CLAUSE Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We help the mobility industry adopt promising technologies at scale by laying the groundwork for best practices. The scientific and engineering communities are rich with innovative ideas that need implementation to make a positive difference and better our tomorrows. We nurture the future-forward ideas that show gathering momentum and provides them a robust foundation to grow. For over a century, our organizations and affiliates have been at the forefront of mobility solutions. Our storied history, our unparalleled authority in practically every aspect of mobility engineering, and our neutral voice ensures we are at the cutting edge of new and emerging technologies now – and in the future If you are a current employee, log into Workday and search "Jobs Hub" to view and apply for internal positions.

Requirements

• Associate degree in a related field, or equivalent combination of education and experience; up to 2 years of administrative or customer service experience
• Effective interpersonal and team-building skills.
• Excellent written and spoken communication skills related to customer service and teamwork.
• Strong computer skills and ability to work with appropriate computer application programs.
• Excellent analytical and organizational skills.

Nice To Haves

• ISO 9001 quality system experience, preferred.

Responsibilities

• Manage client and lead auditor adherence to audit report and nonconformance resolution policies for general/baseline standards, e.g. ISO, EMS, OHS, Single-Site, as well as analyzing all metrics associated with these processes, so that PRI Certification registration decisions are timely and integrity-based.
• Provide client/auditor support services including reviewing completed audit package process to ensure integrity of all critical process records.
• Coordinate the registration decision process from return of the audit package to the actual decision for assessment, re-assessment and continuation decisions and certification issuance. This includes the communication with customers when certifications are withheld (e.g., due to lack of payment), suspended or withdrawn, and complete defense of the registration processes during oversight and internal audits.
• Coordinate downloads and data-entry into audit processing systems, e.g. OASIS, RMS in support of Audit Support Specialist, Sr. Audit Support Specialist, and Audit Support Supervisor.
• Maintain and monitor service metrics with regard to customer satisfaction throughout the entire registration process.
• Support the client reaccreditation process, in coordination with Sales as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree