Audit Support Associate

Fullsight • Warrendale, PA

44d

About The Position

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges. Join us and create a higher standard for a better world. Manage PRI Certification client satisfaction and report processes from receipt of a contract from the sales department through the registration decision and certification. Primarily responsible for reviewing all audit documentation for accuracy and completeness and coordination of registration decisions and certificate issuance process.

Requirements

• Associate degree in a related field, or equivalent combination of education and experience; up to 2 years of administrative or customer service experience
• Effective interpersonal and team-building skills.
• Excellent written and spoken communication skills related to customer service and teamwork.
• Strong computer skills and ability to work with appropriate computer application programs.
• Excellent analytical and organizational skills.

Nice To Haves

• ISO 9001 quality system experience, preferred.

Responsibilities

• Manage client and lead auditor adherence to audit report and nonconformance resolution policies for general/baseline standards, e.g. ISO, EMS, OHS, Single-Site, as well as analyzing all metrics associated with these processes, so that PRI Certification registration decisions are timely and integrity-based.
• Provide client/auditor support services including reviewing completed audit package process to ensure integrity of all critical process records.
• Coordinate the registration decision process from return of the audit package to the actual decision for assessment, re-assessment and continuation decisions and certification issuance. This includes the communication with customers when certifications are withheld (e.g., due to lack of payment), suspended or withdrawn, and complete defense of the registration processes during oversight and internal audits.
• Coordinate downloads and data-entry into audit processing systems, e.g. OASIS, RMS in support of Audit Support Specialist, Sr. Audit Support Specialist, and Audit Support Supervisor.
• Maintain and monitor service metrics with regard to customer satisfaction throughout the entire registration process.
• Support the client reaccreditation process, in coordination with Sales as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree