Audit Support Analyst (NextGear)

Cox Enterprises • Carmel, IN

2d • $18 - $27 • Hybrid

About The Position

As an Audit Support Analyst, you will handle daily inbound/outbound contact from clients and other business partners regarding audit reconciliation and related inquiries. This role also requires handling field representative contacts utilizing considerable on-the-job experience gained through extensive job-related training. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients. This is a Hybrid position working remotely 3 days per week/ 2 days in office (Tuesday required to be in office) Schedule: Monday- Friday day shift schedule

Requirements

• Minimum- High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field
• Proficient with Microsoft products; Microsoft Excel, Word, and Outlook.
• Ability to communicate with team members effectively and professionally at every level.
• Have strong verbal and written communication skills with proven ability to interact clearly with a client base of all socioeconomic levels.
• Demonstrate problem solving and analytical skills with ability to walk others through complicated processes.
• Ability to both sit and stand for extended periods of time.
• Ability to lift light boxes or office supplies as necessary (up to 15 lbs.)

Nice To Haves

• Automotive industry knowledge preferred

Responsibilities

• Gain extensive knowledge of the Audit Support standard operating procedures.
• Efficiently handle inbound and outbound contacts from internal and external clients in relation to audit reconciliation.
• Utilize internal systems to research inventory status, reconcile inconsistencies, and validate audit results.
• Ensure all audit‑related communication meets quality and accuracy standards while maintaining a strong client‑centric approach.
• Maintain detailed documentation of all client interactions, resolutions, and audit findings to support compliance and internal reporting.
• Analyze data on daily reports concerning rejected audit photos and units located at an auction.
• Professionally handle client escalation issues when required.
• Escalate at‑risk or sensitive audit findings to supervisors with well‑documented analysis and recommended next steps.
• Identify patterns in rejected photos, incomplete audits, or missing units and recommend corrective actions to reduce recurrence.
• Strengthen client satisfaction by managing resolutions with urgency, accuracy, and a service-focused mindset.
• Have a working knowledge of other internal departments procedures and operations.
• Partner with cross‑functional teams (e.g., Risk, Operations, Field Services) to enhance audit workflows and improve client outcomes.
• Support special projects related to audit accuracy, system enhancements, and workflow optimization as assigned by leadership.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED