Audit Supervisor

Arizona Department of Administration•Phoenix, AZ

About The Position

Tax (TPT) revenue and promoting voluntary e-commerce compliance by transforming current workflow into a standardized, data-driven operation. The position serves as the Process and Systems Optimization Lead and manages a Compliance Intelligence Unit of Auditors and Management Analysts. The primary objective is to leverage extensive technical knowledge of TPT and AATC systems to identify, analyze, and implement improvements that enhance compliance, streamline internal processes, and reduce assessment discrepancies. Core functions include designing, documenting, and implementing robust Standard Work Procedures for calculating tax due, drafting Notices of Proposed Assessment (desk billings), and conducting system deep dives into AATC for data accuracy and revenue reconciliation. The Supervisor provides technical mentorship to staff, oversees the team’s risk-based case selection strategy, and reports strategic data findings and operational recommendations directly to the Division Administrator. This role functions as a Subject Matter Expert and Process Improvement Champion.

Requirements

Managerial practices and supervisory techniques-Applying and interpreting federal and state laws, rules and regulations
Policies and procedures established for the work system-Knowledge of organizational and administrative procedures
Knowledge of auditing methods and systems of generally accepted auditing standards, risk assessments, contract and fiscal management
Deep knowledge of Transaction Privilege Tax (TPT) classifications, complexities, and related Tax Desk Billing assessment processes.
Thorough understanding of the AATC (Audit and Assessment Tracking/Collection) system utilization for TPT tracking, reporting, and data reconciliation.
Expertise in the principles and methodologies of developing, documenting, and implementing Standard Work Procedures.
Research methodologies , statistical sampling and quality assurance, Arizona Revised statutes
Principles of strategic planning, performance management
Ability to conduct "Current State" analysis, system deep dives, and process analysis to identify gaps and inefficiencies
Advanced technical writing skills for composing clear, concise, and actionable Standard Work procedures and training materials.
Data validation skills, particularly related to e-commerce leads and revenue reconciliation.
Work effectively with external auditors i.e. Office of procurement, Office of Accounting mathematical and computational skills
Ability to compose clear and concise audit reports, analyze accurate and relevant audit information
Communicate effectively.-(NEW) Ability to serve as a Subject Matter Expert and Process Improvement Champion for TPT and organizational efficiency.
Ability to design, lead, and implement a technical mentorship initiative and manage a centralized TPT Resource Hub.
Ability to strategically coordinate and integrate the compliance workflow between Management Analysts (data) and assessment staff (desk billings).
Ability to translate complex data findings and assessment trends into high-level strategic reports for executive leadership.

Nice To Haves

Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA) and/or Certified Government Auditing Professional (CGAP)
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.

Responsibilities

Carries out supervisory responsibilities in accordance with ADOR’s core values, agency policies, applicable standard work, and applicable laws.
Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees
Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization
Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring
Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals
Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts
Communicating and enforcing agency policies and programs
Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate
Serves as the Process and Systems Optimization Lead. Conduct "Current State" analyses of existing TPT Tax Desk billing assessment procedures to identify gaps, redundancies, or inconsistencies. Design, develop, and document clear, concise, and actionable Standard Work procedures for key TPT-related processes, including detailed step-by-step instructions for calculating tax due, drafting proposed assessments, and generating Notices of Proposed Assessment (desk billings).
Plans and organizes desk billing procedures by coordinating the overall compliance pipeline from data extraction (Management Analysts) to risk-based case selection and final assessment generation (Auditors/Assessors). Develops and refines scoring models with analysts (performing statistical sampling of data) to identify high-probability e-commerce non-compliance, aiming to increase the yield per assessment and measurably reduce inefficient assessments.
Collects and analyzes data to detect deficient controls, non-compliance with laws/regulations, or systemic issues related to desk billing and assessment calculation. Inspects accounting systems for efficiency and proper use. Conducts "System Deep Dives" into AATC (Audit and Assessment Tracking/Collection) and periodically reviews completed TPT desk billings/Notices of Proposed Assessments (NOPA) to assess the quality of work, accuracy of findings, and strict compliance with established standard work procedures
Establishes a centralized "TPT Resource Hub" that includes all newly developed Standard Work procedures and updated guidance. Designs and pilots a Mentorship Initiative to provide direct technical guidance and expertise to junior and mid-level staff on challenging TPT desk billing cases, accurate calculation of tax due, assessment techniques, and the consistent application of standard work, thereby preparing staff for eventual formal audit functions.
Prepares detailed reports on desk billing results. Translates complex data findings, TPT compliance trends, and operational challenges into high-level reports and regular updates for the Division Administrator. Oversees the analyst team’s outreach strategy, ensuring a cooperative tone while maximizing voluntary compliance and serving as a single point of accountability for e-commerce compliance metrics.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance