Audiovisual & XR Studios Manager

University of Arkansas System • Fayetteville, NC

1d

About The Position

The Audiovisual & XR Studios Manager, under general direction of the department director, will coordinate the day-to-day operational activities of Experiential Learning’s audiovisual media, visualization, and XR (extended reality) studios and labs in Mullins Library. Providing technical support and instruction to users, facilitating access to spaces and equipment, scheduling staff, and carrying out inventory along with basic maintenance and repair to equipment are key functions of this role. Closely communicating with Library IT is expected to address complex technical issues and planning for equipment upgrades or enhancements. This position is also responsible for providing tours and orientations in addition to collaborating with the Experiential Learning Librarian to assist and advise faculty on the use of the studios/labs and their equipment in their courses. This position supervises student and part-time employees and trains them to provide high quality service and assistance to patrons working with our creative technologies hardware and software. This position serves as a backup manager for the Makerspace in the Makerspace manager’s absence. As a leader in the department, staffing of service points, resolving patron disputes, and providing courteous and professional services to patrons throughout service areas is expected of this role. This position reports to the Director of Experiential Learning.

Requirements

• Associate degree or equivalent
• At least two years providing customer service in a professional work setting
• Applicable equivalencies may be considered on the above qualifications.
• At least two years of experience with audiovisual digital media equipment and software
• Experience with or familiarity/interest in information visualization and augmented/virtual reality technologies
• At least two years of supervisory or leadership experience
• Proficient computer skills with audio and visual production and editing software (e.g., Adobe Creative Cloud applications, Audacity, Logic Pro, etc.); Windows; Mac OS & iOS operating systems; Microsoft Office products
• Ability to develop and deliver presentations, conduct workshops, and training sessions to a variety of audiences
• Ability to embrace ambiguity in a changing environment and engage in intelligent risk-taking
• Ability to work effectively in a highly collaborative and welcoming environment
• Enthusiasm and/or ability to learn new technologies and software quickly without formal training
• Ability to supervise others effectively and foster a respectful, positive environment for direct reports
• Excellent customer service skills
• Ability to communicate effectively, including excellent interpersonal skills as well as verbal and written skills
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Nice To Haves

• At least two years working in an academic library setting
• Experience assisting and training users in creative technology (augmented/virtual, audio and video creation, and visualization) hardware and software in a lab setting
• Experience evaluating and implementing emerging technologies in a library environment
• Experience with or knowledge of educational applications of audiovisual and/or immersive technologies
• Experience in identifying and troubleshooting technology-related problems
• Experience with Springshare products, especially LibAnswers, LibCal, LibGuides, LibWizard, and LibStaffer

Responsibilities

• Coordinate the day-to-day operational activities of Experiential Learning’s audiovisual media, visualization, and XR (extended reality) studios and labs in Mullins Library.
• Provide technical support and instruction to users.
• Facilitate access to spaces and equipment.
• Schedule staff.
• Carry out inventory along with basic maintenance and repair to equipment.
• Communicate with Library IT to address complex technical issues and planning for equipment upgrades or enhancements.
• Provide tours and orientations.
• Collaborate with the Experiential Learning Librarian to assist and advise faculty on the use of the studios/labs and their equipment in their courses.
• Supervise student and part-time employees and trains them to provide high quality service and assistance to patrons working with our creative technologies hardware and software.
• Serve as a backup manager for the Makerspace in the Makerspace manager’s absence.
• Staff service points, resolve patron disputes, and provide courteous and professional services to patrons throughout service areas.

Benefits

• The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree