Audiology Technical Support Specialist

Sonova AG

5d • $90,000 - $110,000 • Hybrid

About The Position

The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure optimal product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products.

Requirements

• Master’s degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
• 3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology
• Strong technical knowledge of hearing aid software and tools such as NOAH
• Excellent communication skills with the ability to support both providers and consumers
• Strong problem-solving skills with the ability to work independently in a fast-paced environment
• Experience with CRM systems and multi-line phone systems preferred
• Bilingual English/Spanish is a strong asset
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Responsibilities

• Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
• Provide hearing aid fitting recommendations, troubleshooting, and product guidance
• Build and maintain strong relationships with customers to ensure satisfaction and retention
• Proactively identify customer needs and recommend solutions to enhance their experience
• Document all customer interactions accurately within CRM systems
• Follow up with customers to ensure issues are resolved and service expectations are met
• Ensure compliance with company policies and regulatory requirements

Benefits

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level