Audiology Patient Navigator (Part-Time)

The Nemours Foundation • Wilmington, NC

6d

About The Position

Nemours Children's Health is seeking an Audiology Patient Navigator (Part-Time), to join our team in Wilmington, Delaware. This is a 3-year grant funded position. The patient navigator will serve as a key liaison between families, medical teams, and early intervention programs, focusing on children newly diagnosed with hearing loss. This role is highly collaborative and involves: Guiding Families: Supporting families from the point of referral after newborn hearing screening, educating them on the importance of timely follow-up and intervention (the 1:3:6 benchmarks), and helping them navigate healthcare appointments and early intervention systems. Coordinating Care: Scheduling appointments, sending orders, and documenting family interactions in the electronic medical record system. Data Management: Collecting and analyzing patient data using the Nemours outcomes database tracking program. Interdisciplinary Collaboration: Working closely with the Outcomes and Outreach Coordinator, Audiology department, Department of Public Health, Birth to Three program, and attending EHDI board meetings. Communication: Maintaining secure and timely communication with families and external partners to ensure follow-up screenings and diagnostic evaluations are completed. Advocacy & Support: Serving as a resource for families, providing information about hearing loss, early intervention, and community support, and participating in initial IFSP meetings as needed. Essential Functions: Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.

Requirements

• Bachelor’s degree is required.
• Minimum of one (1) to three (3) years experience required.

Nice To Haves

• Bachelor’s degree in health-related field preferred.
• Working with children and families in healthcare, experience with early intervention and hearing loss and 1 year of scheduling experience is preferred.

Responsibilities

• Interact and Educate on Support Systems to Maximize Patient Support: Staying current with federal and state early childhood intervention and special education law with regards to hearing and speech.
• Manage and Track Referrals/Outcomes: Provide analysis and trending information to senior leadership, team members and others as requested regarding loss to follow up data, screening/diagnosis/treatment of hearing loss data, and early intervention enrollment.
• Coach Patient/Family Learning: Provide counseling and education and resources to ensure that children who have failed a newborn hearing screening are getting timely follow up care.
• Active involvement in community educational events regarding newborn hearing screenings and importance of early identification of hearing loss.
• Manage Continuous Communication: Manage records and reports including EPIC notes documenting communications with families.
• Working with ENT advanced practice providers, physicians, and others involved with care to ensure smooth and seamless patient flow for communication related programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level