Audiology Assistant

Yale-New Haven Health • New Haven, CT

106d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Program manager of the Pediatric Audiology Program at Yale New Haven Children's Hospital, the Audiology assistants functions are to perform clerical duties and ordering of hearing devices for the pediatric population. Primary responsibility includes constant communication with pediatric audiologists to ensure patients needs are met. A key responsibility includes organizing the incoming and outgoing supplies for patients and coordination of supplies across multiple centers. Attention to detail and self-motivation is critical for this position. Successful candidates will be able to work well with a team and improve the current workflow in the position.

Requirements

• High School diploma.
• Some business courses at the college level or technical school experience strongly preferred.
• 1 to 2 years functioning in an administration support role is required.
• A good working knowledge of the EPIC electronic medical system is required.
• Prior experience with insurance authorizations and communications.

Nice To Haves

• Working knowledge of hearing devices preferred.
• Hearing aid Technician certification a plus - not required.
• Knowledge of medical terminology - audiology terminology is a plus.

Responsibilities

• Work with the pre-determination team at YNHH to ensure insurance benefits for hearing aid patients are available at the time of the scheduled appointment.
• Assist with management of the Pediatric Audiology work queue to ensure patients are scheduled accurately.
• Complete charges in the charge review work queue to ensure proper charge amount to patients, insurance companies and third party payers.
• Manage clinical supplies and order necessary supplies through INFOR and in a local database to ensure fiscal responsibilities.
• Complete patient appointments and follow up needs.
• Ensure compliance with documentation, billing and compliance for YNHHS and regulatory agency requirements.
• Send out reports, documentation and other necessary paperwork to patients, schools, educational audiologists, Birth to Three providers to ensure continuity of care for patients and families.
• Work with Pediatric Audiologists and Otolaryngologists to develop and maintain a hearing loss database to track individuals with hearing loss and keep a list of intervention choices.
• Be a liaison between families and the pediatric audiology team to express concerns, needs and ensure the patient is well cared for.
• Is flexible to meet the changing needs of the program including support for the pediatric audiologists.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees