Audiology Assistant - MG Ear Nose Throat Lancaster - Days

WellSpan Health•Lancaster, PA

23h

About The Position

In accordance with established policies and procedures, assists staff with patient care ensuring a high quality, pleasant and efficient medical examination and/or procedure. Serves as an audiology resource to patients and staff within scope of practice.

Requirements

High School Diploma or GED Required
3 years In a medical office. Required
Excellent interpersonal/communications skills.
Knowledge of medical office operations and general office skills.
Computer skills to include typing.
Knowledge of audiology terminology.

Nice To Haves

Associates Degree Preferred

Responsibilities

Respond to patient questions as well as managed care/billing questions and email/fax
Assist with walk-in patients for supplies and questions: dome/wax, guard pick up, etc.
Register Nations/Your Hearing Network (YHN)/Hearing care Solutions (HCS) patients for their upcoming appointment, in the appropriate ways and process returned hearing aid benefit paperwork
Paperwork will come back to your email for YHN and HCS patients; these need to be downloaded/printed and filled out for the audiologist
Call patients at the request of the Audiologists (relay answers/information, schedule appointments, front desk pick-up)
Appointment confirmation calls for hearing aid appointments
Ensure schedules are updated, complete and accurate
Check hearing aid benefits with insurance companies for any eval’s and any hearing aids that were purchased more than 3 years ago. Put benefit information in the appointment line and work with patients to address/resolve any benefit questions.
Schedule new Office of Vocational Rehab (OVR) referrals and ensure paperwork is processed
Stock the front desk with all supplies for patient pick-up
Check in hearing aid deliveries and ensure paperwork and product is distributed appropriately
Continue to follow up with Nations payments from prior to EPIC
Fill out Nations/YHN/HCS paperwork for the audiologist for the patient’s upcoming fitting appointment
Scan all audiology paperwork into the patient’s chart via Media Manager
Maintains established policies and procedures, objectives, quality assessment and safety standards.
Maintains professional growth and development.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.