Audio-Visual Technician

Chickasaw Nation Industries•Colorado Springs, CO

36d•$21 - $25•Onsite

About The Position

The AV Technician provides general meeting room and video teleconference (VTC) support for classified and unclassified conference rooms. This position is located 100% onsite in the Peterson SFB. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

Requirements

Must have an active Top Secret which requires U.S. Citizenship.
Three (3) years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred.
Must have strong customer service skills, ability to communicate with leadership, capable of general IT troubleshooting, experience supporting DoD (any service), strong general computing skills.

Nice To Haves

Prefer familiarity with operating VTC systems and an understanding of SIPR token utility, familiarity with SSC Det 5 mission and customers. Prefer candidates with USAF or USSF support experience in any capacity.
Experience with scheduling VTC systems or media.

Responsibilities

Creates/reviews and deny, approve, or modify reservations and requests within the online conference room scheduling app. Approves access requests for individual room POC changes. Requests changes to the online conference room scheduling app as the need arises. Responds to and archives emails in the organization mailbox and elevates any issues to Government Lead. Coordinates, schedules, re-schedules, deconflicts and responds to all conference room requests within (1) business day. Secures and maintains positive control of all conference room and TACLANE keys.
Unlocks and opens all classified conference rooms 30 minutes prior to the customer's meeting start time. Starts the A/V or VTC system and configure screen display per customer's request. Connects the VTC via the dial-in number, if required for the meeting. Returns the room to its original configuration after the last meeting of the day. Secures all SIPR and Crypto devices. Ensures proper system shut down before locking and securing the room.
Ensure customers have access to the requested equipment (e.g., microphones, flags, extra tables and chairs, etc.) prior to the scheduled event.
Coordinates with SSC Det 5 Government VTC lead, Helpdesk, Base A/V team, Base Tech Control for all IT and VC troubleshooting issues.
Provides LRA TA services for SIPRNet Tokens as the SIPR Token Local Registration Authority (LRA) Trusted Agent (TA) Customer Support. Provides users face-to-face authentication, all required documentation before processing and filing, education on their responsibilities as token holders and how to use their tokens, their assigned SIPR tokens, initial logon PIN with directions on how to reset PIN.
Provides verified user information to LRA. Updates token enrollment on tracking log. Receives the Certificate Registration Instructions (CRI) from the LRA. Performs certificate retrieval using the CRI. Loads the user's certificate onto the SIPRNet token (enrolling the token). Resets SIPRNet token PINs. Accepts, retrieves, and maintains positive control of SIPRNet tokens from departing personnel or lost tokens that are turned in. Provides LRA TA services for software certificates.
Provides users with identity authentication, required documentation before processing and filing, education on their responsibilities as certificate owners and how to use the certificates, Role-Based Attribute Authority (RBAA) sponsor letter, before processing and filing, List of Authorized Personnel (LOAP) and user acknowledgements, before processing and filing, their assigned certificate.
Updates certificate tracking logs. Receives the Certificate Registration Instructions (CRI) from the LRA. Performs certificate retrieval using the CRI.