Audio Visual Systems Engineer

ServiceNow•Addison, TX

14h•Hybrid

About The Position

The Role: We are looking for a visionary Audio Visual Systems Engineer to design, deploy, and continuously evolve the AV technology ecosystem across our flagship Innovation and Briefing Centers. This is not a break-fix role — it is a strategic engineering position at the intersection of immersive technology, executive experience design, and enterprise program delivery. You will serve as the primary technical authority for next-generation AV environments that host C-suite briefings, product showcases, ideation sessions, and partner engagements. You will translate business intent into world-class spatial experiences, lead complex multi-vendor deployments, and build trusted relationships with stakeholders across Facilities, IT, Marketing, Executive Communications, and senior leadership. This role demands rare depth: the hands-on technical precision of a systems integrator combined with the executive presence, program management rigor, and strategic thinking of a senior technology leader.

Requirements

8+ years of progressive AV engineering experience with at least 3 years in enterprise innovation, briefing center, or broadcast/live event environments
Expert-level proficiency in AV-over-IP architectures (Dante, AES67, SVSI, SDVoE, NDI) and traditional AV matrix routing systems
Deep hands-on experience with control system programming: Crestron (SIMPL, SIMPL#, CH5), AMX (NetLinx), Q-SYS Designer, and Extron Control
Advanced DSP configuration and audio engineering skills (Q-SYS, Biamp Tesira, Shure Microflex, Sennheiser TeamConnect) for speech reinforcement, immersive audio, and acoustic treatment
Strong video systems experience across LED walls, laser projection, display tiling (Datapath, Analogway, Barco, Christie), and hybrid conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex)
Proficiency with AutoCAD, Visio, or equivalent tools for AV system design and signal flow documentation
Working knowledge of IT networking fundamentals (VLANs, QoS, multicast routing, PoE, 802.1X) as applied to converged AV/IT environments
Demonstrated experience managing multi-phase AV deployments from $500K to $5M+ in total project value
Proficiency with project management methodologies (PMP, Agile, or equivalent) and tooling (Jira, Smartsheet, MS Project, Monday.com)
Strong vendor management experience including RFP development, SOW negotiation, subcontractor oversight, and performance accountability
Ability to manage ambiguity, competing priorities, and executive urgency with calm, structured problem-solving
Executive-level communication skills — written and verbal — with demonstrated ability to present to C-suite and influence without authority
Proven relationship-building skills across diverse stakeholder groups including operations, IT, facilities, creative, and executive leadership
Service-oriented mindset with high emotional intelligence and natural instinct for anticipating client needs before they are expressed
Strong business writing skills for proposals, status reports, RFPs, and technical documentation

Nice To Haves

CTS-D (Certified Technology Specialist – Design) from AVIXA; CTS or CTS-I also valued
Crestron Certified Programmer (DMC-E, DMC-D) or Q-SYS Level 2/3 Certification
Experience with XR, AR/VR, holographic display (Looking Glass, Holofan, Spatial), or generative AV content platforms
Familiarity with ITSM frameworks (ServiceNow, Remedy) for incident, change, and asset management
Experience in enterprise environments with 10,000+ employees and multi-campus operations
Background in experience design, event production, or broadcast engineering
PMP certification or formal project management training
Familiarity with energy management and sustainability standards for AV systems (LEED, WELL Building)

Responsibilities

Lead full project lifecycle for AV deployments from discovery through go-live: scope, schedule, budget, vendor management, installation oversight, testing, and post-launch support
Manage concurrent projects across multiple sites, coordinating with construction, facilities, IT infrastructure, and executive stakeholders with competing priorities and tight timelines
Develop and enforce quality assurance standards, acceptance testing protocols, and commissioning checklists for all AV installations
Build and manage relationships with AV integrators, manufacturers, and specialty vendors — defining SOWs, reviewing submittals, and holding partners to performance standards
Create and maintain project tracking artifacts: risk registers, dependency maps, RACI matrices, and executive status dashboards
Deliver post-project retrospectives and institutional knowledge documentation to enable continuous improvement
Serve as the trusted technology advisor to Executive Briefing Center leadership, Corporate Communications, C-suite Admins, and senior visiting delegations
Translate complex technical capabilities into compelling narratives for non-technical executives — framing AV investments in terms of business outcomes, brand differentiation, and audience experience
Partner with Marketing, Brand, and Creative teams to deliver AV environments that amplify storytelling and reinforce company identity
Conduct discovery sessions with event producers, executive assistants, and program owners to anticipate and exceed experience expectations for high-stakes briefings
Act as on-site technical lead and escalation point for executive events, ensuring flawless execution under pressure with white-glove support
Proactively identify opportunities to elevate the briefing center experience and present well-structured proposals with business case rationale to leadership
Work with the architects on the end-to-end AV solutions for briefing suites, innovation labs, boardrooms, and multi-purpose event spaces — including video walls, large-format LED, immersive displays, spatial audio, and hybrid conferencing systems
Own the technical design lifecycle from needs analysis and schematics through commissioning, tuning, and handoff — ensuring systems meet enterprise reliability, scalability, and security standards
Work with the teams to define reference architectures and technology standards for AV infrastructure across all Innovation and Briefing Center environments
Spearhead evaluation, pilot, and integration of emerging technologies including AI-powered room automation, generative content rendering, XR/AR overlays, holographic display, and spatial computing platforms
Develop and maintain detailed as-built documentation, signal flow diagrams, IP schemas, and equipment inventories
Design and maintain Control Systems programming (Crestron, AMX, Q-SYS, Extron) for seamless, intuitive user experiences requiring zero training
Maintain SLA-backed operational excellence for all AV systems, with documented incident response, root cause analysis, and remediation playbooks
Establish preventive maintenance schedules, firmware lifecycle management, and technology refresh roadmaps aligned to business needs
Instrument systems with monitoring and alerting (SNMP, Crestron Fusion, Q-SYS UCI) to enable proactive issue detection before events
Build and document standard operating procedures, training guides, and runbooks for AV operations staff and non-technical event coordinators
Own capacity and readiness reporting for Innovation and Briefing Center leadership, providing monthly performance and utilization metrics