Audio-Visual Support Technician

AVI • Houston, TX

53d

About The Position

The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communication technologies within a customer's meeting collaboration and event spaces, training end users on system functionality and helping to support any new projects or technology upgrades. We are seeking a proactive and detail-oriented Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing basic AV support, troubleshooting, and setup for events, meetings, and daily operations. This role focuses on ensuring that audiovisual equipment functions smoothly and meets the needs of end users.

Requirements

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

Nice To Haves

• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSP's is a plus.

Responsibilities

• Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
• Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.
• Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
• Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
• Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
• Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed