Audio/Visual Support Technician

CampusWorks, Inc.•Canton, NY

27d•$23 - $24

About The Position

The Audio/Visual Systems Support Technician provides a wide array of technical support to the client campus community. This position is the primary contact for the preparation and execution of A/V needs at events across campus. They also play an integral role in enabling teaching and learning through the support and installation of a vast array of technologies in classroom, meeting and other large-group spaces. Reporting to the Manager of User Services, this position also often interfaces directly with client campus members in various administrative, academic and student life environments to provide direct support for a multitude of office technologies. This individual must exhibit an exceptional commitment to customer service and be adaptable, self-directed, possess strong communication skills, and serve as a fully functioning member of the IT team.

Requirements

Associate's degree in a related field or an equivalent combination of education and audio-video technology operation and support
Experience providing technical support across various technologies including Windows, MacOS, iOS, Android-based devices
Experience supporting A/V for high profile events that require high attention to detail and diligent planning and preparation
Satisfy university requirements for operating a university owned vehicle
Ability to lift and carry necessary equipment and utilize ladders to perform necessary tasks
Good organizational skills with keen attention to detail
Ability to mange multiple tasks and prioritize effectively
A strong focus on customer service
Ability to flex working schedule to accommodate event support needs
Ability to diagnose and replace hardware components in campus technology

Nice To Haves

AVIXA CTS, CTS-I, or CTS-D Certification
Experience in design, installation, and integration of A/V technology into meeting, event, classroom, and athletic venue environments
Experience with audio visual control systems such as Crestron, Extron or AMX including installation, configuration, and programming. Extron experience is preferred
Extron programming certification
Experience providing technical support in higher education environment
Basic knowledge of wired and wireless networking technologies
Experience supporting general office technologies including desktop, laptop and mobile computing devices, printers and other associated peripherals

Responsibilities

Plan, prepare, and execute support for major campus events
Provide support and guidance to campus members for minor campus events
Ensure technology is in proper working order, configured, and set up as needed
Ensure portable equipment setups are neat, tidy, and do not present tripping or other hazards to event participants and presenters
Represent CampusWorks in a professional manner through appropriate personal presentation and interactions with campus constituents
Exceptional knowledge of A/V systems, P/A systems, microphones, camera technologies, and video systems appropriate for individual event needs
Attention to detail to ensure event A/V needs are well communicated and expertly executed
Assist with support and design of A/V systems for classrooms, meeting spaces, event spaces, and athletics
Work as part of the User Services team to quickly respond to and solve classroom technology emergencies including computer, projection, sound, and related equipment to fully support the teaching and learning environment
Ability to read and design schematic diagrams and design drawings
Work as part of a larger team to design, update, and support campus classroom technology on a pre-determined replacement schedule
Interact with campus users in person, via email, over the phone, and via remote support tools to quickly identify and resolve problems with their technology
Serve as a consultant to advise users on best practices and maintaining their technology
Contribute to departmental knowledgebase
Provide a wide array of software support to include Microsoft and Mac OS, Microsoft Office, and various other software to support academic instruction and University operations
Assess, repair, and maintain networked printers and Multi-Function Copiers across campus
Provide quick response for repair, supplies, and involving vendor services as needed
Work alongside and mentor student technicians
Respond to unplanned circumstances that may interrupt services
Use critical thinking skills to quickly identify and respond to problems
Work as part of a team on various departmental working/project groups
Evening and weekend hours, as required
Undertake additional responsibilities as determined by CampusWorks management