Audio Visual Support Technician
About The Position
The Division of Information Technology (IT) strengthens and supports the University's mission of exemplary teaching and learning, scholarly and creative research, and effective engagement and public service by providing the information technology infrastructure, software, hardware, and support to achieve the University's strategic goals. IT is composed of four departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions. Description of Work The Technology Support Specialist's role is to support end-users and provide maintenance within the organization's end-user audio\visual environments. Working independently, the incumbent will be the support lead for ECSU. Provides audiovisual support for special and live events across campus including technical and personal support for sound reinforcement, video recording, image projection and lighting systems.
Requirements
- Planning and Organizing - Ability to organize and follow complex and/or detailed technical procedures. Works independently and performs job with minimal supervision.
- Project Management - Manages technical projects involving own work and under minimal supervision. May serve as a project team member and make recommendations for routine problem solutions.
- Technical Knowledge - Working knowledge as demonstrated by an understanding and use of the general principles, theories and practices pertinent to area of responsibility. Ability to apply a broad working knowledge in a specialty area within a work unit. May serve as a mentor to contributing technician(s).
- Technical Solution Development - Documents solutions that solve routine client problems and clearly presents these solutions or resolves problems. Resolves routine problems within work area.
- Identifies and understands reoccurring problems and recommends solutions.
- Technical Support - Independently resolves routine and some non-routine problems through standard troubleshooting procedures. Able to perform routine diagnostics and/ or configurations on assigned software and/or hardware according to standard operating procedures. Demonstrates ability to document solutions that solve client problems and to clearly present these solutions. Knowledge of other work specialties and ability to integrate in identifying problems and/or solutions. Ability to determine appropriate solution through in-depth analytical process.
- Consultancy Skills - Consults with clients and higher-level analysts to resolve technical problems.
- Graduation from high school and one year of experience in the field of technology related to the position's role (computer coursework may be substituted year-for-year for the required experience); Or an equivalent combination of education and experience; Journey level requires an additional six months experience; Advanced level requires an additional one year of experience.
Responsibilities
- Provides audiovisual support for special and live events across campus including technical and personal support for sound reinforcement, video recording, image projection and lighting systems.
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What This Job Offers
Industry
Educational Services
Education Level
High school or GED
Number of Employees
251-500 employees
