Audio Visual Support Specialist - AVSS 26-00827

NavitasPartners•Orlando, FL

3d•Onsite

About The Position

A public-sector organization is seeking an Audio Visual Support Specialist to provide enterprise-level support for audiovisual hardware and software systems. This role will deliver in-person and remote technical support, assist with installations and conferencing setups, and ensure high-quality collaboration experiences across multiple locations. The ideal candidate will provide top-tier customer service, maintain detailed documentation, support IT initiatives, and adapt to a fast-paced, customer-facing environment.

Requirements

Enterprise IT support experience preferred
High school diploma or equivalent; additional certifications or technical education a plus
Ability to quickly learn new systems and software in a fast-paced environment
Strong problem-solving, analytical, and critical-thinking skills
Ability to manage multiple priorities and work independently or as part of a team
Strong organizational and time-management skills with ability to perform under pressure
Experience with AV system commissioning, preferably with an AV integrator or enterprise deployment team
Proficiency with control systems such as Crestron and Q-SYS, including DSP configuration software
Working knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices
As part of the technology team, candidates must be reachable to respond to requests and incidents. Candidates must own a smartphone capable of receiving ongoing security updates and supporting mobile applications such as Outlook, Teams, and ServiceNow throughout the assignment.
Associate’s or Bachelor’s degree, or technical institute certificate, in Computer Science, Information Systems, or a related field — or equivalent work experience
0–1 year of related high-tech industry or IT experience
Entry-level / learner role providing support for products of low to medium complexity
Works under general direction from senior technical staff while following documented procedures and checklists

Responsibilities

Coordinate and assist with audiovisual installations, system setups, and video conferencing support
Support virtual meeting platforms such as Microsoft Teams, Zoom, GoTo, and similar applications
Provide support for Microsoft Teams Rooms–certified audiovisual equipment
Monitor and maintain collaboration systems using administrative tools and vendor monitoring portals
Identify, diagnose, and resolve hardware, software, and network-related issues; recommend repair or replacement strategies as needed
Recommend strategies to improve utilization of collaboration spaces through new practices, devices, or software
Train end users and technical staff on equipment operation and best practices
Provide support for Office 365 applications including Outlook, Excel, Word, Teams, and Windows 10/11
Collaborate with other IT teams on projects and departmental initiatives
Provide onsite support during standard business hours (7:00 a.m. – 6:00 p.m., Monday–Friday)
Provide after-hours support for events and travel as required
Travel up to 50% to remote locations to provide support and coordinate events
Perform additional duties as assigned
Safely lift and handle equipment up to 50 pounds