Audio-Visual Specialist

Resolution Think•Fort Sill, OK

1d•Onsite

About The Position

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional technical, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are seeking highly skilled and detail-oriented Audiovisual Specialist to support the Army Fires Center of Excellence located at Fort Sill, OK. This role shall provide daily on-site operational and sustainment support for installed classroom audiovisual equipment (hardware, software, and ancillary and associated items to include networking and Teams video conferencing for FCP classrooms.

Requirements

Education/Experience: Associates degree in a related field; OR three (3) years of experience in audiovisual support.
Basic knowledge of audiovisual and IT systems operation
Ability to lift/carry up to 50lbs and work at heights up to 20ft.
Solid oral and written communication skills
Clearance: Must hold and maintain a Secret Clearance
Citizenship: Must be a US Citizen

Nice To Haves

Certifications: InfoComm International Certification in Audiovisual Technology (CTS preferred)
Basic Crestron, AMX, Biamp, and Extron training within 120 days of contract award.

Responsibilities

Provide daily on-site operational and sustainment support which includes maintaining on a daily basis, a log of performance tasks, customer requests, and known issues.
Utilize the Army Enterprise Service Management (AESMP), to track and capture workload.
Capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and SharePoint FCP Repository.
Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.
Perform monthly preventative maintenance of each installed FCP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.
Change projector filters and projector lamps as required.
Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required.
Serve as the classroom support representative for FCP and maintain routine communications with the COR, preform weekly inventory of shelf stock equipment and items.
Maintain Common Operating Picture (COP) of all FCP Classrooms.
Assist on-site Government and other personnel with daily classroom operation of audiovisual equipment including the providing of user training as needed
Provide on-site audiovisual expertise for FCP classrooms.
Ensure all FCP classrooms are maintained in a fully functional state and operating as designated to perform Government training.
Enter sustainment tickets into FCP SharePoint ticketing systemand monitor tickets until successful completion and ticket close-out.
Maintain proper accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for FCP classrooms
Report daily issues of bulbs and repair parts by classroom in the FCP repository.
Coordinate with FCP technical support points of contact to resolve troubleshooting issues
Interpret audiovisual signal flow wiring diagrams and schematics; repairing communication cabling as needed
Document shipping and receiving of audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling and packaging, and shipment of material as required
Produce audio products for presentations, ceremonies, conferences, and other events and set up equipment for others' use in accomplishing the same
Receive requests for audiovisual equipment and set-up to record ceremonies such as change of command, retirements, awards, presentations, etc.
Determine quantity and configuration position of equipment, pack, and transport to and from work site including installation and maintaining equipment during authorized events
Test systems prior to use for presentations and ceremonies
Develop and manage audiovisual loaner program by maintaining, issuing, and receiving equipment
Provide instructions and briefing on the use of audiovisual systems
Respond to all classroom service requests within two hours and complete work within 4 hours. Respond to all other service requests within four hours and complete work within eight hours.