Audio Visual Specialist

Wilmer Hale • New York, NY

70d • $75,400 - $94,300

About The Position

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

Requirements

• Advanced skill at troubleshooting and support of AV software and hardware configurations.
• Experience applying AV industry best practices for complex AV meetings.
• Exceptional customer service attitude and skills.
• Ability to learn and apply knowledge of IS Support operations.
• Demonstrated knowledge of technology currently in use at WilmerHale.
• Appreciation for the complex roles in a legal environment.
• Ability to respond with urgency in high-pressure circumstances.
• Exceptional oral and written communication skills.
• Keen analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills and attention to detail.

Nice To Haves

• Experience with Cisco and Rally Bar videoconferencing systems.
• Knowledge of Microsoft Office suite and iManage Document Management System.
• Experience supporting Teams, WebEx, Zoom, Jabber, and Apple FaceTime.
• Advanced experience with Microsoft Windows 10, Google, Android or Apple iOS, and Microsoft Office 365.
• AV industry certification.

Responsibilities

• Provides hyper-responsive onsite and occasional offsite setup, use, administration, and support of all of the firm's AV systems and services.
• Administers the firm's audio and video bridging and media room systems, including wireless microphones and AV recording systems.
• Provides multimedia meeting support for AV systems including video conference, audio conference, and presentation systems.
• Communicates effectively with firm Conference Services and Event Coordinators to prepare for complex meeting setups.
• Performs media file combining and editing as requested.
• Identifies, researches and resolves technical problems through coordination with others in IS.
• Manages the delivery of service through well-structured organizational skills and leveraging the firm's conference reservations system and ITSM tool.
• Responds to requests for AV services via multiple communication channels.
• Tracks and monitors all issues to ensure timely and effective resolution in the ITSM tool.
• Works with attorneys and staff to ensure understanding of AV tools and best practices.
• Configures and installs new or replacement PCs, mobile devices, and presentation tools.
• Assumes additional responsibilities as assigned, including project-related work.
• Identifies areas for improvement in technical and customer service skills.
• Demonstrates sound judgment in providing workarounds to AV-related incidents and service requests.
• Performs daytime, after-hours, and weekend support as needed.
• Displays professionalism and quality service to internal members and external clients.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• paid holidays
• paid volunteer time
• tuition reimbursement
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees