Audio Visual Specialist/Event Coordinator (SMSU)
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About The Position
The Audio Visual Specialist/Event Coordinator at California State University, San Bernardino, plays a crucial role in managing the audio-visual services and event operations of the Santos Manuel Student Union (SMSU). This position is responsible for ensuring the smooth coordination of events both on and off-campus, which includes overseeing AV setups, supervising event configurations, troubleshooting equipment issues, and providing exceptional customer service. The Audio Visual Specialist/Event Coordinator is expected to maintain a high level of customer service by actively engaging with clients, addressing their needs promptly, and ensuring clear and productive communication to deliver optimal solutions and enhance overall customer satisfaction. In this role, the specialist will utilize critical thinking and quick decision-making skills to resolve issues on the spot during events, ensuring smooth operations and promptly addressing unexpected challenges to maintain a positive attendee experience. The position involves overseeing installations, upgrades, and maintenance of AV systems, including conference rooms, digital signage, and video telecommunications. The specialist will perform diagnostic testing, resolve integration issues, and restore non-working AV equipment to operational condition. Additionally, the role requires overseeing meeting room and facility setups by collaborating with the Event Services Manager and clients to discuss configuration needs. The Audio Visual Specialist/Event Coordinator will also be responsible for inventory management, tracking, organizing, and maintaining accurate records of supplies and equipment, ensuring efficient storage organization and timely replenishment to support operational needs. This position requires hands-on technical expertise, leadership in supervising student assistants, and effective communication with clients to ensure successful event execution. The role demands frequent on-site and remote late-night and weekend hours, as well as a willingness to work a flexible schedule to respond to emergency situations.
