Audio Visual Service Coordinator

Conference Technologies • Chicago, IL

14d • $35,000 - $50,000 • Onsite

About The Position

Audio Visual Service Coordinator- This position will report in-person at our branch in Itasca, IL CTI has been a leading audio-visual provider for over 37 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest audio visual experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients seeking quality, high-end audio-visual and Conference Solutions. So, where do you fit in? We are looking for an Audio Visual Service Coordinator to join our operations team in our Chicago Branch, located in Itasca, IL, whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come his or her way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

Requirements

• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills and can be the face of our company to our clients.
• Minimum high school diploma or equivalent
• Customer service experience.

Nice To Haves

• Prefer at least 2 years in a corporate, service, or hospitality environment

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving departments to follow up.
• Other duties as assigned.

Benefits

• Base Salary $35,000 to $50,000/yr (DOE)
• Employer-matched medical and dental insurance (available after 60 days of employment).
• Employer matched 401K up to 3% (after 6 months of employment).
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, and three “floating” holidays, available upon your first day of employment.
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Long-Term and Short-Term Disability 100% paid by CTI.
• Life Insurance 100% paid by CTI.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED