Audio Visual Operations Supervisor, Live Events

Convene • Washington, DC

13h • Onsite

About The Position

We are seeking a hands-on, solutions-driven AV Supervisor to oversee the successful execution of live meetings, conferences, and corporate events at our Washington DC property in Hamilton Square. In this role, you will lead onsite technology operations from setup through strike, ensuring seamless delivery of all audiovisual elements while supervising technical teams and supporting client needs in real time.
You will serve as a key point of leadership on the floor, balancing technical expertise with strong communication and organization to ensure events run smoothly, teams stay aligned, and clients feel fully supported throughout their experience. This is an opportunity for someone who thrives in fast-paced live event environments and takes pride in delivering polished, professional execution every time.

Requirements

• Flexible and long hours sometimes required including weekends and holidays
• Required to move, set/strike equipment up to 50 lbs. without additional assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time
• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, LED Video Walls, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
• Control: Familiarity with Crestron control systems and associated hardware

Responsibilities

• Effectively delegate instructions to all technology team members and temporary staff on site
• Responsible for proper equipment maintenance, inventory, and storage
• Ensure completion of assigned tasks to technology specialists and labor vendors
• Determine labor and equipment needs along with scheduling on a weekly basis
• Maintain a constant line of communications with onsite and regional leadership
• Accurately perform daily, weekly, and monthly check lists
• Maintain a positive relationship with clients and staff through effective communication
• Present a professional image that meets company dress codes
• Possess an in depth knowledge of all facility technologies, equipment, and SOPs
• Able to accommodate a rotating work schedule that includes nights, weekends, and occasional long hours
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Preprogram coordination with clients and internal stakeholders ensuring that all client technological needs are met and in place for their arrival
• Provide a consultative approach to onsite technology enhancements for client programs
• Assist in any areas of daily operation
• Cross-train in other conference center related areas
• Assist with developing healthy employee relations climate, including employee motivation and coaching
• Participate in collaborative project efforts with both the technology team and other departments
• Mentor Technology Specialists to provide a consistent level of customer service
• Interview and make hiring recommendations for all positions in the department using targeted selection
• Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, and special event conferences
• Review all departmental SOPs on a quarterly basis and update as needed

Benefits

• Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
• Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• 401K with company match and support for education, courses, and certifications.
• Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed