Audio Visual/IT Technician

Water's Edge Resort and Spa•Westbrook, CT

About The Position

Water's Edge Resort & Spa is accepting applications for our A/V & IT Support Specialist position to ensure the seamless delivery of both event technology and internal IT operations within the resort. This dual role is responsible for supporting audio/visual systems for meetings and events while also maintaining the resort’s IT infrastructure and hospitality software. Because the A/V function is highly guest facing, this position requires exceptional customer service skills, professionalism under pressure, and the ability to troubleshoot technical issues calmly and effectively. Primary Tasks: Audio/Visual (A/V): Review daily event orders to ensure proper setup and flawless execution of A/V requirements. Set up, operate, and troubleshoot A/V systems for meetings, conferences, banquets, and social events. Provide on-site client support, handling last-minute changes with professionalism and courtesy. Maintain accurate inventory and ensure all A/V equipment is tested and ready. Diagnose and resolve equipment issues quickly to minimize disruptions. Information Technology (IT): Provide desktop, network, and systems support for staff and hospitality operations. Install, configure, and maintain hospitality software and hardware, including Maestro PMS, Silverware POS, OpenTable, Visionline, and Microsoft 365. Support and maintain network infrastructure, including Meraki cloud-managed systems and Wi-Fi connectivity. Perform routine troubleshooting for workstations, printers/MFPs, and peripherals. Collaborate with vendors and escalate complex IT issues when needed. Objectives Deliver reliable, high-quality audio/visual support for meetings, conferences, and events while providing a positive and professional customer experience. Communicate with clients and staff in a courteous and service-oriented manner, adapting quickly to changes and handling high-pressure situations with composure. Maintain and support IT systems, including property management, point-of-sale, and network infrastructure. Provide prompt and professional technical assistance to staff and clients, resolving issues quickly to minimize disruptions. Ensure A/V and IT equipment is properly maintained, inventoried, and updated. Collaborate with vendors, event planners, and internal departments to support business and guest needs.

Requirements

3+ years of IT support experience; hospitality IT experience preferred.
Strong knowledge of A/V equipment setup, troubleshooting, and live event support.
Familiarity with hospitality systems such as PMS, POS, and booking/reservation platforms preferred.
Maintain professional appearance and grooming standards.
Superior guest service and communication skills, with proven ability to remain calm and effective in high-pressure environments.
Ability to prioritize multiple needs in fast-paced settings.
Must be able to lift, carry, push and pull up to 50 lbs.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Review daily event orders to ensure proper setup and flawless execution of A/V requirements.
Set up, operate, and troubleshoot A/V systems for meetings, conferences, banquets, and social events.
Provide on-site client support, handling last-minute changes with professionalism and courtesy.
Maintain accurate inventory and ensure all A/V equipment is tested and ready.
Diagnose and resolve equipment issues quickly to minimize disruptions.
Provide desktop, network, and systems support for staff and hospitality operations.
Install, configure, and maintain hospitality software and hardware, including Maestro PMS, Silverware POS, OpenTable, Visionline, and Microsoft 365.
Support and maintain network infrastructure, including Meraki cloud-managed systems and Wi-Fi connectivity.
Perform routine troubleshooting for workstations, printers/MFPs, and peripherals.
Collaborate with vendors and escalate complex IT issues when needed.
Deliver reliable, high-quality audio/visual support for meetings, conferences, and events while providing a positive and professional customer experience.
Communicate with clients and staff in a courteous and service-oriented manner, adapting quickly to changes and handling high-pressure situations with composure.
Maintain and support IT systems, including property management, point-of-sale, and network infrastructure.
Provide prompt and professional technical assistance to staff and clients, resolving issues quickly to minimize disruptions.
Ensure A/V and IT equipment is properly maintained, inventoried, and updated.
Collaborate with vendors, event planners, and internal departments to support business and guest needs.