Audio/Video & Security System Technician
About The Position
Phoenix Systems is growing and we are looking for an experienced Audio/Video & Security System installation technician to join us in Greenville, SC. This position will report to the Alpharetta, GA office and will support business between Greenville, SC and Atlanta, GA including the surrounding areas. Candidates will need to reside in or around the Greenville, SC area. Candidates should be self-motivated, personable and of good character. You should be passionate about the design and installation of residential smart home automation systems, home theater rooms, security, networking, shades, and all about providing world class service to our high-end clients. Starting salary range is $22.00 to $26.00/hour depending on experience and certifications. Anticipated start date of this position is May 11, 2026.
Requirements
- Minimum of 2 years of experience with Security/AV Installations required
- Have in depth knowledge of security systems operation, functions, and wiring requirements
- Understands cable types and technologies and can distinguish which types to use in installation scenarios
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work in a clean and unobtrusive manner
- Ability to work independently and to carry out assignments to completion within standard accepted practices.
- Must have or be willing to obtain basic tools to perform job responsibilities.
- Must be able to clear a background check and drug screening
- Clear MVR required
Nice To Haves
- Technical or Vocational related schooling is preferred
Responsibilities
- Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, and remote controls.
- Perform Rough-in and Trim work on houses still in construction phase.
- Identify and repair security system malfunctions and false alarms
- Troubleshoot and repair existing wiring installed for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
- Learn and understand security systems Phoenix Systems installs and services (2Gig, DSC, QOLSYS, Etc.)
- Handle installation of networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
- Learn and understands monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
- Communicate with customers to review work orders, Provide instruction/training to customers/end user on the system functions and operations
- Accurately assess system design and functionality when adding additional components
- Handle after hours emergency service calls (as assigned on a rotation basis)
- Communicate pricing for monitoring rate tiers to customers
- Install, setup and train homeowners on AV component packages.
- Perform other duties as assigned.
Benefits
- Paid Time Off Program - Start accruing PTO your first week!
- Eight Paid Company Designated Holidays
- 401(k) w/company match
- Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
- Short Term Disability Options
- Long Term Disability Options
- Employee Assistance Program
- Life Insurance Options
- Employee Discount
- Free Alarm Monitoring
- Take home vehicle
- Gas/Vehicle Maintenance paid by company
- Monday - Friday daytime work schedule
- Positive work culture with opportunities for advancement and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
