Audio Video Operations Engineer

South College • Knoxville, TN

59d • Onsite

About The Position

Audio Video Operations Engineer South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. Almost 20,000 Students 10 Campuses Competency Based Education Online Audio Video Operations Engineer Description South College is seeking a skilled Audio Video Operations Engineer to join the Information Technology Team! This position is Full-Time, onsite in Knoxville, TN.

Requirements

• BS degree in Engineering, Information Technology, or equivalent experience preferred.
• 2-4 years of experience supporting, configuring, or maintaining audio-visual systems.
• Working knowledge of AV installation processes and best practices.
• Familiarity with products such as Wolfvision, Biamp, Crestron, Logitech, and Qsys.
• Experience with online meeting and collaboration tools (Zoom, Teams, Webex, etc.).
• Understanding of computer and networking principles as they apply to AV systems.

Nice To Haves

• Audio-visual or control system certifications (e.g., Crestron, Extron, or CTS) preferred.

Responsibilities

• Provide daily operational support for classroom, boardroom, and conference room AV systems.
• Assist faculty and staff during live AV events, lectures, and meetings.
• Train faculty, staff, and IT Operations team members on the proper use and maintenance of AV systems.
• Travel to campuses as needed to perform AV system assessments, installations, and training sessions.
• Install, configure, troubleshoot, and maintain AV systems including displays, control systems, microphones, and conferencing solutions.
• Collaborate with faculty and administrators to assess classroom technology needs and recommend improvements.
• Create detailed documentation for AV system configurations, procedures, and training materials.
• Gather feedback from faculty, staff, and IT Operations team members on AV performance and usability.
• Make adjustments or recommend improvements based on collected feedback to enhance reliability and user experience.
• Support AV aspects of campus renovation or new construction projects.
• Maintain accurate records of AV inventory, configurations, and updates.
• Utilize the IT ticketing system to track issues, updates, and resolutions.
• Communicate effectively with technical and non-technical users, providing clear explanations and support.
• Assist in maintaining vendor relationships and coordinating with service providers when needed.

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) - with Employer Contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 101-250 employees