Audio Video Field Service Engineer

Daktronics • Austin, TX

79d

About The Position

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

Requirements

• Minimum of an associate degree plus relevant experience; Bachelor’s degree preferred.
• Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs.
• Must be able to communicate effectively in a variety of settings.
• Must be able to work positively and professionally in stressful situations.
• Must show personal commitment to continuously improve.
• Must display a can-do attitude in good and bad times.
• Must effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Must be comfortable working from a home office location.
• Must be able to get a passport.
• Must be able to work at heights or from a ladder and carry tools/parts.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in various environments, including cold/hot weather and small spaces.
• Must be able to work nights and weekends based on business needs.
• Ability to travel by air and ground; valid driver’s license required.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.

Responsibilities

• Provide service, installation, or support during an event at a customer site.
• Provide on-site technical and maintenance services for Control Systems and Display Systems.
• Train Service Partners.
• Participate in technical training on new products and systems.
• Create and update knowledge base articles for internal/external use.
• Provide technical over-the-phone support to internal and external customers.
• Respond to customers’ requests for technical support through calls.
• Provide software application installation/configuration support.
• Troubleshoot and solve hardware and software technical issues.
• Perform other duties as assigned or needed to support Daktronics.

Benefits

• Competitive compensation.
• Meaningful benefits.
• Flexible opportunities for learning and growth.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees