Audio Video Field Service Engineer

Daktronics • Chicago, IL

108d • $30 - $38

About The Position

When you work at Daktronics, you'll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you'll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits - and the people are second to none.

Requirements

• Minimum of an associate degree plus relevant experience.
• Bachelor's degree preferred in Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar program.
• Must be able to communicate effectively in a variety of settings.
• Must be positively and professionally able to work in stressful situations.
• Must show personal commitment to continuously improve.
• Must display a can-do attitude in good and bad times.
• Must effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Must work effectively as a team member assisting when and where needed.
• Must be comfortable working from a home office location.
• Must be able to get a passport.
• Must be able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Must be able to lift, carry, and move up to 45 pounds.
• Must be able to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Must have a valid driver's license and be able to meet and maintain Daktronics Qualified Driver status.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.

Nice To Haves

• Previous experience demonstrating technical learning ability.
• Non-technical bachelor's degree with relevant experience.

Responsibilities

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Providing technical over-the-phone support to internal and external customers.
• Responding to customers' request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with 'how-to' assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Benefits

• Competitive compensation.
• Company vehicle, tools, laptop, phone, field service clothing (shirts and jacket) and safety equipment.
• $150 per annual stipend for work pants.
• Additional $15 per hour premium for assigned onsite service work performed outside of 6:00am - 5:00pm Monday through Friday.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree