Audio Video Field Service Engineer

Daktronics • Norfolk, VA

92d

About The Position

When you work at Daktronics, you'll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you'll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits - and the people are second to none.

Requirements

• Minimum of an associate degree plus relevant experience.
• Bachelor's degree preferred in Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs.
• Must be able to communicate effectively in a variety of settings.
• Must be positively and professionally able to work in stressful situations.
• Must show personal commitment to continuously improve.
• Must display a can-do attitude in good and bad times.
• Must effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Must be comfortable working from a home office location.
• Must be able to get a passport.
• Must be able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Ability to travel by air and ground.
• Valid driver's license.
• Must be able to meet and maintain Daktronics Qualified Driver status.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.

Nice To Haves

• Previous experience demonstrating technical learning ability.
• Non-technical bachelor's degree with relevant experience.

Responsibilities

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Providing technical over-the-phone support to internal and external customers.
• Responding to customers' request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with 'how-to' assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Benefits

• Competitive compensation.
• Meaningful benefits.
• Flexible opportunities for learning and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree