Audio Engineering Intern (Hourly)

Austin Community College • Austin, TX

3d • $24 • Hybrid

About The Position

Job Description Summary: To assist the Multimedia team with college wide live events, including setup and breakdown (in-person and virtually). Supporting the use of media technology in multipurpose facilities, answering technical support questions and issues. Employees will serve as stewards to the college in order to help ensure successful events for faculty, staff, and students. Please be aware that this is both a remote work, and in-person position with a flexible schedule that includes evenings and weekends. You must live in the State of Texas per Austin Community College policy. Employees are required to have good internet access.

Requirements

• Customer service principles and practices.
• Technical support practices, AV standards and protocols in regards to supporting faculty/staff in-person and in virtual environments.
• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.
• Maintaining an established work schedule.
• Familiar with AV practices and procedures: audio, video, video conferencing, and lighting.
• Effectively using listening skills.
• Drafting effective written communications.
• Multitasking using phone, chat, and email concurrently
• Showing initiative and being able to quickly adapt to changes.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Establishing and maintaining effective collegewide working relationships.
• Maintaining confidentiality of work-related information and materials.
• Familiarity with AV equipment, including but not limited to PA Systems, PTZ Cameras/Controllers, Video Switching, Audio Routing using mixing boards and software, and video conferencing equipment and platforms (Zoom, Google Meet, WebEx).
• Demonstrated proficiency using standard office software applications.
• Keyboarding skills with emphasis on speed and accuracy.
• Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.
• Must have consistent high-speed internet connection in place of residence.
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Nice To Haves

• Working knowledge of Zoom
• Working knowledge of analog and digital audio mixers.
• Working knowledge of lighting control consoles.
• Working knowledge of HDMI/SDI camera equipment.
• Working knowledge of Livestream video platforms (Livestream, YouTube, FB Live, LinkedIn Live).
• Working knowledge of Google Mail
• Working knowledge of Blackboard
• Working knowledge of Microsoft Office and Google Docs
• Working knowledge of tablets (iPads/Android)
• Working knowledge of Microsoft Windows
• Working knowledge of Apple MacOS, iOS and iPadOS
• Bilingual in English/Spanish
• Working knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Responsibilities

• Assists Multimedia team with live media event setups and breakdowns, including video productions, video conferencing (Zoom), lighting, and audio (PA) support.
• Assists faculty/staff with technical issues in media classrooms and multipurpose facilities during live events, including multi-camera live-streaming and multi-room conferences.
• Troubleshooting of technology in classrooms and multipurpose facilities, referring technical and non-technical questions to the appropriate departments.
• Appropriately identifies and coordinates second tier requests when special technology requests are needed
• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
• Provides feedback on frequent support requests for training opportunities.
• Communicates and coordinates with internal departments.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees