Audience Services Associate - Box Office (part-time)

MRA Recruiting Services-posted 1 day ago
Part-time • Entry Level
Onsite • Arlington Heights, IL
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Metropolis Performing Arts Centre is a 501(c)(3) nonprofit organization located in the heart of downtown Arlington Heights. It houses a 329-seat professional theater, as well as a full School of Performing Arts that includes drama, dance, and music instruction. We have a collaborative, fast-paced work environment staffed with professionals who love the arts. This position is for 10-20 hours per week. Associates must be available for weekend and evening scheduling. Starting Pay: $15/hour

  • Complete ticket processes using AudienceView: sell/exchange tickets, process cast/employee complimentary tickets (according to policy), sell gift certificates, sell subscriptions.
  • Associates accept payment in cash, check, credit card, account credits, or gift card.
  • Assist patrons courteously over the phone, face to face, and by email using the Customer Service email address.
  • Process donation voucher tickets and accurately log all vouchers redeemed.
  • Provide superb customer service at all times.
  • Stay current on all discounts, promotions, and sales policies, as well as how to process them in AudienceView.
  • Complete all opening and closing procedures.
  • Guide guests to other local venues if needed.
  • Complete end-of-day reconciling and create daily deposits as needed.
  • Coordinate projects assigned by the Audience Services Director or Supervisor to be completed in a timely fashion.
  • Replenish lobby brochure displays as needed with marketing materials from the back room.
  • Complete occasional seasonal or short-term tasks (i.e. plugging in/unplugging holiday lights, setting out donation boxes or displays, etc.).
  • Cross-train as a House Manager for Metropolis as needed.
  • Work with House Managers to resolve seating issues.
  • Demonstrate consistent and dependable attendance and punctuality.
  • Demonstrate PERFORM values of Metropolis and create an inclusive/accessible environment for all
  • High school diploma preferred.
  • At least 1-3 years of experience in similar customer service roles is preferred.
  • Demonstrated ability to accurately handle patron transactions is required.
  • A friendly and welcoming workstyle is required.
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