Audience Engagement Assistant (Student) (FWS)

American University • Washington, DC

3d • $18 - $20 • Hybrid

About The Position

The PT Audience Engagement Assistant (Student FWS) is a part-time student position that provides hands-on support for audience engagement activities, including events, member/listener communications, and social media support. This role is designed for an individual with limited to no prior experience and offers on-the-job training. Work is completed under the guidance of a manager or experienced staff member.

Requirements

• Current student with a FWS award for Spring 2026.
• Interest in events, audience engagement, communications, and/or social media.
• Strong reliability and follow-through; able to complete assigned tasks on time with guidance.
• Clear, professional communication skills (written and verbal) and comfort asking questions when direction is needed.
• Basic computer skills and comfort learning new tools (e.g., Microsoft Office/Google Workspace, web forms, ticketing platforms, social scheduling tools).
• Ability to follow instructions, use templates, and adhere to established guidelines (e.g., brand standards, privacy/confidentiality expectations).
• Attention to detail for tracking lists, logging requests, and handling routine administrative tasks.
• Ability to maintain professionalism when interacting with members/listeners and to escalate non-routine issues to a supervisor.

Nice To Haves

• Customer service experience (retail, campus roles, volunteering, etc.).
• Familiarity with social media platforms (e.g., Instagram, Facebook, X/Twitter, LinkedIn) from a personal or student organization perspective.
• Experience supporting events (student orgs, campus programming, volunteering).

Responsibilities

• Event Support Assists with event preparations and day-of support for WAMU events, including media partnerships and co-presented events, following established plans and instructions.
• Supports event-related administrative tasks such as drafting or updating basic webpage or ticketing information using provided templates and content.
• Helps maintain guest lists and supports ticket giveaway logistics (e.g., organizing entries, tracking responses), under staff supervision.
• Assists with assembling event materials and logistics checklists (e.g., timelines, supply lists, run-of-show notes) for staff review and finalization.
• Member and Listener Support Assists with responding to routine member and listener questions using approved guidance and templates; escalates non-routine or sensitive issues to a manager.
• Helps log, organize, and track inquiries to support timely staff follow-up.
• Social Media Support Assists with drafting, formatting, and scheduling social media posts using pre-approved messaging, brand guidelines, and staff direction.
• Helps compile basic social media metrics (e.g., likes, shares, comments) and prepares summaries for staff review; does not make independent strategic recommendations.
• Additional Duties Provides general administrative and project support to the Advancement team as assigned, consistent with a student/entry-level role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees