Audi Product Specialist

Hendrick•Austin, TX

11d•Onsite

About The Position

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
GED
High School Diploma
Automotive
up to 3 years
Previous sales and/or customer service experience desired.
Advanced technology skills.
Valid Driver’s License
Basic Computer skills to utilize timekeeping system.
Ability to learn web based applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Responsibilities

Greets customer and determines make, type, and quality of vehicle desired
Educates customer on current product line options and basic product specifications
Provide product information (brochures) for customers when requested
Demonstrate vehicle features and technology features to customer
Educate customer on optional equipment available for purchase
Answers questions about the vehicle, technology, and features
Conducts test drives
Conducts facility tours (service, parts)
Conduct training classes for current customers on technology
Provides assistance to customers as needed
Works closely with salesperson
Supports sales team as needed
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned