Audi Brand Technologist- Audi San Diego

About the position

Audi San Diego is looking for a Vehicle Delivery Specialist to join their team and the Holman Family! The Vehicle Delivery Specialist will focus on educating customers on the latest and greatest technology in their new car. After the sale of the car, the Delivery Specialist will meet with the client to answer all questions in regards to operation of their vehicle. They will make follow-up calls after the purchase to ensure customer satisfaction.

Responsibilities

• Maintain a complete understanding of all technological aspects of vehicles
• Communicate effective, efficiently and timely to all guests
• Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process
• Thoroughly complete all associate paperwork with the delivery
• Maintain a professional image in appearance, words and actions

Requirements

• Must have a valid driver's license with excellent driving record
• 2-5+ years of customer service experience
• Must maintain a complete understanding of all technological aspects of vehicles
• Communicate effective, efficiently and timely to all guests
• Follow-up with customers in a timely manner and schedule initial service appointment
• Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules
• Introduce customers to the service department team and assist with any follow-up questions

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement