Audi Brand Specialist (Internet) - Audi Temecula

HOEHN MASTER•Temecula, CA

1d•$17 - $17

About The Position

Responds to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales.

Requirements

Two to four years related experience and/or training or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
State Sales License
Valid Driver's License
Must be insurable by Company Standards

Nice To Haves

Bilingual is a Plus

Responsibilities

Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
Communicates accurate information to prospects and customers.
Has thorough knowledge of all dealership products and services.
Satisfies the transportation needs of Internet generated customers.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting vehicles.
Understands the psychology of Internet customers and works with them accordingly
Attracts internet prospects to the Dealership for proper vehicle demonstration and to complete the sale.
Checks email frequently and responds to inquiries immediately (or at the most within 30 minutes.)
Delivers messages intended for other departments promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all Internet sales inquiries personally and with professionalism, tact, and correct spelling and grammar.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws that govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Attends product and sales training as requested by sales manager.
Attends sales meetings.
Maintains professional appearance and workspace.