Attractions Supervisor

Blue Water Hospitality Group, LLC•Berlin, MD

About The Position

Assists Attractions Manager in overseeing the daily operation of the Frontier Town Water Park, Ropes Course, Mini-Golf, and Arcade. Supervises, monitors, and evaluates the work performance of staff members. Works closely with Maintenance, Housekeeping, Activities, Food and Beverage, Human Resources, Front Office, and Marketing (film shoots, special functions). Oversees the attraction areas' safety, guest service, and cleanliness to ensure safety and quality specifications are met. Ensures that Frontier Town’s overall safety and presentation are of the highest quality standards in the industry. This position will administer first aid and CPR as needed, maintain records, and perform other duties as assigned.

Requirements

Excellent interpersonal capabilities
Ability to organize and prioritize tasks
Capable of solving problems and resolving issues
Ability to establish and maintain effective relationships
Strong negotiation, analytical, and influencing skills
Effective leadership and team-building tactics
American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards, and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.
Availability that meets the business needs of the position
High level of verbal and written communication skills
Possession of a high level of guest service and interpersonal skills
Ability to multi-task in a fast-paced work environment
Ability to assist with pre-and post-season setup and breakdown on a limited basis
Ability to complete all legal, company, and department training requirements, including but not limited to passing required tests and certifications within established timelines
Willingness to comply and ensure all staff members comply with all Frontier Town grooming guidelines and employment standards

Nice To Haves

Certified Pool Operator (CPO) certification is preferred, and the certification must be obtained within 3 months.

Responsibilities

Responsible for supervising all Attractions staff members.
Establish and maintain a positive atmosphere that ensures the highest staff performance and guest service level while enforcing and complying with safety procedures and guidelines.
Provide exemplary Service and ensure Operations Standards are met
Maintain weekly schedules for staff members
Assign staff member break and rotation schedules
Lead Attraction opening and closing procedures and ensure all staff members complete tasks promptly
Monitor and track staff member attendance and performance.
Handle Guest Service matters promptly according to departmental procedures.
Assist the Attractions Manager with the training and counseling staff members while ensuring and complying with all Frontier Town grooming guidelines and employment standards.
Complete appropriate paperwork and administer discipline.
Consistently practice safe work habits, including using Personal Protection Equipment (PPE), lifting, and reporting unsafe situations.