Attorney Relations CSR Level I - State Docket Team

Love's Travel Stops & Country Stores, Inc.•Oklahoma City, OK

46d•Remote

About The Position

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Basic Purpose: The Attorney Relations Customer Service Representative will be responsible for maintaining docket of cases weekly and obtaining updates on those cases in a timely manner. Making sure attorneys are performing to standard. The Attorney Relations State Docket CSR will report directly to the Attorney Relations Supervisor.

Requirements

High School Diploma (or GED) required
2 years customer service experience preferred
Must be able to type at least 30 WPM
Must be able to operate a computer, use the internet and be familiar with 10-key
Familiarity with Microsoft Office
Excellent verbal and written (both typed and handwritten) communication
Highly self-motivated and results oriented
Ability to perform in a high-energy, dynamic and team-oriented environment
Strong phone presence and ability to handle a high volume of call
Must be able to sit eight hours a day
Must be able to type at a computer for eight hours a day, inputting and updating information
Must be able to hear/speak with a customer via phone
Must be able to review, analyze, and communicate information contained on a computer screen

Responsibilities

To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls
To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system
To recognize any case that may need specific actions to be taken and properly notifying Supervisor/Manager
To precisely input any information given by courts or attorneys into the computer system
To properly complete various forms of paperwork needed to handle the case in the best possible manner
To zero out docket weekly
To perform other duties as assigned by team lead/Supervisor when needed
To arrive on time and stay for the duration of your scheduled shift
To maintain proper records of attendance by correctly using the Paycom system
Report to Supervisor/Manager