The position involves understanding and responding to internal guests' needs while communicating in a friendly, respectful, and understandable manner. The employee is expected to provide consistent, timely, and accurate information, and to find answers when unsure. The role requires the use of outlined service behaviors when encountering guests and meeting expected service delivery times as defined by the department's service standards. The employee must be a team player, cooperating with colleagues within the department and across other departments, and speaking positively about the company, co-workers, and guests.
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Industry
Accommodation
Education Level
High school or GED