Attendant - Slots (Part-Time)

Morongo Casino Resort & Spa • Cabazon, CA

361d

About The Position

Responsible for providing 4-Star/4-Diamond guest service to Slot players within assigned area, assisting players with questions and resolving guest problems such as currency/ticket jams and jackpots.

Requirements

• High School Diploma or GED required.
• One (1) to two (2) years' experience working in a relevant field.
• Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.
• Ability to assist guests verbally in English, write reports and correspondence, and interpret a variety of instructions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to resolve guest disputes according to departmental procedure and have the judgment to decide the correct course of action.

Responsibilities

• Continually monitor and patrol assigned work area, immediately responding to guest service requests and machine service lights.
• Provide 4 Star /4 Diamond guest service through professionalism, attentive response and positive interaction with all team members and guests.
• Address guest questions or concerns regarding machine play and payouts and provide change service to guests playing machines.
• Process Hand-paid Jackpots/vouchers in strict compliance with Title 31, gaming laws and casino policy. Verify accuracy of documents prior to signing clearly and legibly similar to Signature Card.
• Adhere to all Tribal Asset protection procedures/requirements including strict controls over individual asset banks.
• Report any malfunctions, suspicious behavior, questionable activities or guest problems or guest disputes to supervisor.
• Perform proper machine entry always using assigned Attendant Card where required on the machine keypad and proper notation and signature on Machine Entry Authorization Log.
• Perform light-duty machine maintenance service for guests or when instructed by management.
• Locate a Slot Repair Technician when machines are in need of repair.
• Performs other job related duties as assigned.

Benefits

• Equal Opportunity Employer while practicing Native American preference according to law.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees