Attendance Hearing Office Intake Coordinator

NOLA Public Schools • New Orleans, LA

68d • $45,400 - $72,110

About The Position

As the first point of contact, the Attendance Hearing Office Administrative Assistant is responsible for ensuring that parents, students, schools, and other pertinent stakeholders, who engage with the Attendance Hearing Office, receive an exceptional customer service experience through the operation of all intake procedures for students referred to the Attendance Hearing Office. This individual must be able to communicate positively and effectively when dealing with stakeholders, respond to inquiries efficiently, and operationalize all intake and procedural protocols for the Attendance Hearing Office.

Requirements

• High School Diploma or equivalent required.
• Minimum of three years of experience in customer service, clerical, or administrative work strongly preferred.

Responsibilities

• Serves as the initial point of contact for all stakeholders.
• Ensures excellent customer service standards are met by providing information and assistance to stakeholders and internal callers in a timely and efficient manner.
• Operationalize all intake protocols for students who are referred to the Attendance Hearing Office for attendance conferences.
• Schedule, in a timely manner, all referrals submitted to the Attendance Hearing Office.
• Maintains an accurate database of referrals submitted to the Attendance Hearing Office.
• Maintain electronic database in Salesforce denoting attendance hearing conference outcomes.
• Engage appropriately with community partners and other critical stakeholders to ensure appropriate compliance with all Attendance Hearing Office procedures.
• Track all electronic referral outcomes that have been designated for case management.
• Send appropriate correspondence and communications to internal NOLA-PS staff and external partners.
• Reconcile, organize, and file all necessary documentation pertaining to the convening attendance conferences, as conducted by the Attendance Hearing Office.
• Answers external calls, determines purpose of callers, and forwards calls to appropriate Attendance Hearing Office staff.
• Greets and maintains a professional, calm, and courteous demeanor at all times when dealing with stakeholders.
• Responds proactively and calmly when handling difficult situations.
• Performs other duties as required.

What This Job Offers

• Education Level: High school or GED