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Crestron is looking for an Engineer on a project basis to be onsite for a high-profile project in Buffalo, New York area. The ATSG (Advanced Technical Support Group) Engineer will manage the resolution of customer issues onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.