ATS Sales Support Engineer — Electric Power

Caterpillar Inc.•Alpharetta, GA

1d•$71,040 - $106,440•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Job Summary We are seeking an ATS Sales Support Engineer to support Caterpillar’s dealer network by serving as the primary interface between dealers, supply plants, and internal teams. This role plays a key part in managing the commercial and operational flow of Automatic Transfer Switch (ATS) orders, ensuring accurate processing, timely shipments, and effective resolution of product and pricing issues. The ideal candidate will be a proactive communicator with strong commercial acumen and a passion for delivering exceptional service to Cat Dealers.

Requirements

Customer Focus: Basic understanding and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Focuses activities on developing and maintaining positive customer relationships. Discusses general differences between internally and externally focused organizations. Cites the cost and benefits of good versus poor customer service. Explains why customer satisfaction is important to successful product/service delivery.
Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Follows proper data gathering and analysis processes and policies. Reports problems that arise in the data collection process. Participates in gathering and analyzing an organization's data based on requirements. Documents data from various sources and in various formats. Utilizes basic data collection and evaluation tools and techniques.
Decision Making and Critical Thinking: Basic understanding and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Explains characteristics and steps in an effective decision-making process. Identifies issues and communicates with others when a decision needs to be made. Names decision makers in own environment and cites examples of past decisions. Describes types of decisions incumbent may and may not make in own job or function.
Effective Communications: Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Describes non-verbal behaviors that influence the interpretation of the message. Cites examples of effective and ineffective communications. Explains the importance of effective business communication. Speaks/writes using correct language, mechanics, and gestures.
Relationship Management: Basic understanding and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Provides examples of the characteristics of effective business relationships. Identifies key business relationships in own organization. Describes the nature of a productive business relationship. Explains the benefits of building business partnerships.
Value Selling: Basic understanding and knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Presents product, technology or service costs and benefits in reaction to prospect or customer requests. Describes general concepts, practices and benefits of value-based versus product selling. Documents proposed product/service solutions to be presented to potential customers. Pursues additional 'value selling' education or training to enhance traditional sales practices.
Strong commercial aptitude and customer service orientation
Proven ability to work independently and take initiative
Experience collaborating across functions and managing multiple priorities
Comfortable managing a high volume of orders in a fast-paced environment
Quick learner of ERP systems
Bachelor’s degree preferred; minimum of 3–5 years of equivalent professional experience may be considered in lieu of a degree

Nice To Haves

Prior experience in dealer operations, commercial insurance, or technical customer service
Background in inside sales or distributor support roles
Strong attention to detail in PO tracking, warranty data, and shipment coordination
Familiarity with parts, commercial processes, or dealer/distributor environments
Experience preparing commercial documentation and certificates of origin for international shipments

Responsibilities

Act as the main point of contact for dealers and customers regarding orders, shipments, and product inquiries
Strengthen dealer relationships through proactive communication and problem-solving
Collaborate with outside sales on lead management and customer support
Manage the full PO cycle: quote preparation, PO release, plant/material assignment, and shipment tracking
Confirm ship dates with supply plants and communicate updates to dealers
Ensure accuracy in dealer invoicing, warranty details, and shipment documentation
Maintain and update internal ERP systems with order and inventory data
Generate credit memos based on RMAs and manage ATS stock inventory
Prepare commercial documentation for international shipments
Work closely with inside sales, supply plants, and product line managers to ensure smooth operations
Support reporting needs and assist in training dealer personnel on order and tracking tools
Perform any other duties assigned by upper leadership