ATR Program Coordinator

TGI MAIN COMPANY•New York, NY

6d•$28 - $32•Onsite

About The Position

ATR Program Coordinator The TGI Story TGI Office Automation is a second-generation, family-owned business with over 61 years of experience in office technology solutions. We provide scalable, innovative solutions from industry-leading partners to help organizations solve today’s complex business challenges. Our Mission Office automation empowers your business. Through smart, strategic solutions, we help our customers reduce costs, improve efficiency, and stay competitive. Learn more: https://www.tgioa.com/ Position Summary The ATR Program Coordinator plays a key role in supporting and managing TGI’s Auto Toner Replenishment (ATR) Program. This position is responsible for the day-to-day administration of ATR accounts, including maintaining accurate device and contact data, monitoring device connectivity, coordinating shipment approvals, and ensuring consistent execution of program standards. This role works closely with the ATR Program Manager and cross-functional teams to ensure customers receive timely and accurate shipments while maintaining strong data integrity and customer satisfaction. As the program grows, additional responsibilities or special projects may be assigned.

Requirements

Associate’s or Bachelor’s degree in Business, Operations, or a related field preferred
Experience in operations, account administration, logistics, or customer support
Experience working with monitoring platforms, dashboards, or CRM systems
Strong attention to detail and accuracy in data entry
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities
Customer-focused with a professional communication style
Strong problem-solving skills and ability to follow structured processes
Proficient in Microsoft Office (Excel, Word, Outlook)

Responsibilities

Maintain and update customer account data, including device details, locations, and contact information
Monitor device reporting and identify offline or non-reporting equipment
Manage shipment confirmation workflows, including approvals, declines, and follow-ups
Coordinate toner shipments once customer approval is received
Communicate clearly and professionally with customers regarding shipment status and reporting issues
Track and document account activity according to program procedures
Escalate unresolved issues or customer concerns to the ATR Program Manager
Ensure compliance with company policies and program requirements
Maintain trackers, logs, and reports related to the ATR program
Collaborate with Sales, Contracts, IT, Purchasing, and Logistics as needed
Perform additional duties as required