ATM Technician/Field Service Technician

Human Resources Department - NRT Technology Corp. • CT

121d

About The Position

NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond. We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized.

Requirements

• College education and/or other certification in technology areas.
• 1-2 years of experience in repairs of any ATM, computer electronics, or cash handling equipment.
• Valid driver's license and reliable means of transportation.
• Diebold, Wincor, or NCR certification and/or experience is a plus.
• Demonstrate quality technical, electronic repair and maintenance skills.
• Excellent diagnostic and problem-solving skills.
• Understanding of diverse computer systems and networks, including MS Windows environments.
• Maintain professionalism and appearance.
• Ability to work in a team environment and maintain a positive, customer-focused attitude.
• Effective communication skills with internal and external personnel.
• Ability to interpret and understand technical documentation.
• PC literacy and good knowledge of relevant tools and methods.
• Experience in servicing NRT QuickJack products or other ticket redemption products in a casino environment is a plus.

Nice To Haves

• Experience with Diebold or Wincor Nixdorf ATMs.
• Experience in servicing NRT QuickJack products or other ticket redemption products in a casino environment.

Responsibilities

• Diagnosing or repairing ATM and multi-function cash handling devices in the field.
• Traveling by car for service area and being reimbursed for mileage.
• Troubleshooting, repair, and installation of hardware and software.
• Performing daily dispatches on a call-by-call basis.
• Working flexible schedules including nights, weekends, and overtime.
• Diagnosing, repairing, or swapping hardware components.
• Cleaning and adjusting mechanical components.
• Performing routine checks and refilling consumables.
• Instructing and training customers on hardware and software usage.
• Maintaining customer satisfaction and providing timely follow-up.
• Updating dispatch function with unforeseen issues and providing debriefing.
• Observing technical or process problems and offering improvement suggestions.
• Participating in regular hardware and software training.
• Providing timely and accurate dispatch information and administrative reports.
• Driving safely and obeying traffic laws.

Benefits

• Competitive salary.
• Group benefits including health, vision, dental, and life insurances.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees