Brink's Incorporated-posted 3 months ago
Full-time • Mid Level
Dallas, TX
Administrative and Support Services

Our Financial Institution (FI) ATM division is looking to hire a ATM Technical Manager in the Dallas area. This person will serve in the Financial Institution Center of Excellence, managing complex FI/Advanced ATM deployments and field issues, and supporting field ATM techs on complex issues. The individual will need to be highly motivated and detail oriented. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

  • Expert-level ATM diagnostics, troubleshooting and configuration
  • Resource across all of PAI for issues with FI/Advanced ATMs.
  • Work closely with field ATM Techs to help them resolve difficult ATM issues
  • Training of junior ATM technicians at onboarding, and coaching them as they develop
  • Process and policy development, and continuous improvement for all stages of ATM lifecycle
  • ATM staging in preparation for deployment, to include configuration gathering from customers and coordination with ATM processors
  • ITM expert: all aspects of deploying and operating core-connected, video-assist, deposit-taking ITMs
  • Teller Cash Recycler deployment, configuration, repair and troubleshooting
  • Field ATM work when required to meet customer service needs and to train technicians in the field
  • Perform related duties as business needs present themselves, within your scope of practice
  • High School diploma required
  • College Degree preferred
  • 5+ years of previous ATM experience preferred
  • Previous Supervisor/Manager or trainers experience a plus
  • Demonstrated success as a technician for FI/advanced ATMs and/or ITMs
  • Knowledge of Microsoft Office Suite to include Outlook, Word and Excel
  • Knowledge of computer networking
  • Working knowledge of PAIReports a plus
  • Ability to use a mobile device for reporting activity during the day.
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