ATM Operations Supervisor

First Guaranty Bancshares, Inc.-posted about 1 month ago
Full-time • Mid Level
Hammond, LA
251-500 employees
Credit Intermediation and Related Activities
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The ATM Supervisor will be responsible for the ongoing activities of the ATM department and will oversee the daily professional, technical, supervisory, and production aspects of the department. The ATM Operations supervisor will provide technical guidance to staff and will assist the Operations SVP with fulfilling compliance and risk management responsibilities within assigned areas of responsibility.

  • Responsible for supervising and maintaining efficient ATM & ITM balancing procedures.
  • Responsible for supervising the balancing of all internal accounts/GL's related to ATM & ITM cash. Troubleshoot when necessary and work with other team members/departments to reconcile in a timely manner.
  • Oversee all balancing/reconciliations worked by ATM staff.
  • Will ensure training documents/reference materials are up to date.
  • Responsible for ensuring debit card disputes are properly processed.
  • Ensuring bank card stock is within thresholds.
  • Ensures cash is ordered on time for Loomis deliveries; verifies Loomis deliveries are accurate.
  • Will assist the Operations SVP in developing and implementing department processes and policies.
  • Collaborate with ATM staff to help optimize overall ATM operations.
  • Serve as a subject matter expert on ATM operations, providing guidance and support to internal teams.
  • Work with direct reports on establishing performance objectives.
  • Ensures that file processing is performed at designated intervals to guarantee that customers are not negatively impacted.
  • Ensures that Reg E policies are being followed.
  • Monitors and orders debit card stock when needed.
  • Adhere to the BSA Policy and all other Bank Policies.
  • Other duties and responsibilities as assigned by manager.
  • 5 years of banking experience preferred.
  • 2+ years of experience in ATM/ITM or cash operations preferred.
  • Experience with Reg E & consumer disputes necessary.
  • Previous supervisor or equivalent experience preferred.
  • Ability to demonstrate attention to detail, organization, and time-management skills.
  • Must possess strong customer service skills.
  • Must be able to multitask and apply a sense of urgency in tasks being performed.
  • Must demonstrate strong problem-solving skills.
  • Proficient in Microsoft Office.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and work independently in a multitask environment.
  • Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality customer service
  • 5 years of banking experience preferred.
  • 2+ years of experience in ATM/ITM or cash operations preferred.
  • Previous supervisor or equivalent experience preferred.
  • medical
  • dental
  • vision
  • basic life/AD&D insurance
  • prescription drug benefits
  • long term disability
  • salary continuance (short-term disability)
  • paid holidays
  • paid vacation and sick leave
  • tuition reimbursement program
  • 401k
  • section 125 cafeteria plan
  • opportunity to earn FGB stock grants
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